Update on order rejection error 16585: Due to non-verification of KYC Details (email/mobile number) with KRA

General
44

Hi @MADANGOPAL,

Please check now. The account has been unblocked and you can start trading.

Thanks.

45

Account is unblocked. Thanks

1 Like
46

Hi

once again showing the same issue, can you just check my account

Regards

Nizar

47

Hi @yasmine1903,

We are getting this checked and will get back to you with an update soon. Thanks.

48

Hi @yasmine1903,

We are pleased to inform you that your account has been unblocked. You can start trading now. Let us know if you require help with anything else. Thanks!

49

Greeting Miss. @Ushnota,

I am fed up of UPstox since my account has been blocked from last two. I have done my KRA Validation, also, I have sent a screenshot by raising a ticket. Please sort it out ASAP.

Ticket number:8139390

Thank you.
Cheers!!

50

Hey @Makarand_Ingavale,

We are getting this checked from our end and will get back to you at the earliest. Thanks.

51

Hi Ishaque,

I hope this gets sorted soon.

Thank you for your help. Looking forward to hearing from you soon.

Regards,
Makarand.

1 Like
52

Hey @Makarand_Ingavale,

Our team has responded on your ticket. We are awaiting some documents that are mentioned in the ticket and will process it once the same is received. Thanks.

53

Hey,
Sorry for that. I donā€™t have anything to print them. Will provide you with those in an hour or so.

Although thank you for quick response.

Regards,
Makarand.

54

No worries, @Makarand_Ingavale. Looking forward to hearing from you. Have a great day!

55

Hey,

Documents sent.

56

Thanks, @Makarand_Ingavale. We will ask the team to check and update the ticket.

57

Hey,

I havenā€™t heard of back from you guys. Any idea how long will it take?

58

Hi @Makarand_Ingavale ,

we tried reach you on the call but it went unanswered. We have replied to your ticket 8139390, please refer to the same.

59

Hi Vaibhav,
Can you call me over whatsapp?

60

Hi @Makarand_Ingavale ,

please note that whatsApp call is not feasible. However, we can connect via Google Meet. If youā€™d like to proceed with a Google Meet session, our office hours are from 08:00 AM to 06:00 PM, Monday to Friday, and from 9:00 AM to 2:00 PM on Saturday. Please provide a convenient time on the ticket 8139390 during our office hours, so we can get in touch with you at your convenience. Thank you!

61

Hi,

I did reply then with the time at 3:30 pm on Monday.

Thank you.

62

Thank you, @Makarand_Ingavale

We will soon share the Google Meet link on the ticket 8139390.

63

Hey,

Looking forward to seeing you today over the Google meets.

Thanks.