Update on order rejection error 16585: Due to non-verification of KYC Details (email/mobile number) with KRA

As per SEBI guidelines, it is mandatory to verify your KYC details such as email ID and mobile number registered with the KRA (KYC Registration Agency) by September 2023. You can even refer to the circulars here NSE BSE, MCX. To do this, please follow the steps mentioned below:

  • Visit cvlkra.com
  • Click the KYC inquiry section
  • Enter your PAN and captcha details
  • Click ‘Submit’ to fetch your status
  • Refer to the ‘KRA’ column to find out the name of your KRA where KYC is registered
  • It will be one of these 5 - CVL KRA, KARVY KRA, NDML KRA, DOTEXT KRA, CAMS KRA
  • Now where your KYC is registered go to that website and follow the on-screen instructions to verify your mobile number and email ID
  1. CVL KRA

  2. KARVY KRA

  3. NDML KRA

  4. DOTEX KRA

  5. CAMS KRA

If you don’t verify your mobile number and email ID before 1st September 2023 then the following trading restrictions will apply:

  1. You will not be allowed to trade post 1st September
  2. Open positions will be squared-off on or before 1st September to prevent the risk of physical delivery or margin penalties
  3. Your Demat account will be frozen from 6th September

Once your information is confirmed on the KRA portal, please share the screenshot of validated status with us by raising a ticket. After this it will take around 2 business days for the update to reflect with Upstox and you can resume trading.

If your email ID and mobile number on the KRA website is different, you need to edit it on Upstox by following the steps mentioned below.

Once we receive your request, we will update your requested details at our end & also, we will send it to KRA to update the same within 3 business days. You may receive a verification link or OTP from KRAs end. Requesting you to please follow the link & get the verification done.

Furthermore, if your KYC information remains incomplete, your Demat Account will be deactivated effective September 6th, 2023.

Hi,

I am also unable to verify my KYC due to old email id pop up on CVL KRA.

Please advise to activate my account.

1 Like

Hi @MADANGOPAL,

Could you please raise a ticket mentioning all the details on https://help.upstox.com/support/tickets/new and give us your ticket ID?

We will get in touch with you ASAP. Thanks.

1 Like

Please check ticket ID 7894833.

CVL KRA - Mobile no verification done successfully.

CVL KRA - EMAIL ID OTP not received, Old email ID pop up on portal (checked old email id as well no verification otp received). New email id already registered with Upstox.

Hi @MADANGOPAL,

Thank you for sharing your ticket ID.

We are going to look into this.

Hi @ Ushnota

Please update at your earliest convenience as I need to close open position in FNO.

Hi @Ushnota

Any update?

MY UCC - BQ4142

Hi @Ushnota

KYC UPDATED ON CVL KRA.

PLEASE ACTIVATE UCC BQ4142.

Hi @MADANGOPAL,

We have received your ticket ID and are already looking into it.

Thank you for your patience.

HI @Ushnota

KYC VERIFICATION SCREEN SHOT ATTACHED UNDER TICKET NO 7898291

Hi @Ushnota

We completed CVL KRA yesterday but steel ERROR - RMS BLOCKED FOR KRA showing.

Requesting you please unblock UCC - BQ4142.

Screen Shot of KYC shared under Ticket ID 7898291.

Hi. My ticket number #7904805
I done my kyc on cvl krc… plz unblock my account number on upstox

Hi @Nilesh,

Thanks for sharing your ticket ID.

Our team is looking at it now.

Hi @MADANGOPAL,

We are already working on your ticket. Your KYC validation is done. You will need to wait for 2 days for Exchange to unblock your account.

Please note that Exchange will unblock your account after they verify the KYC status independently.

Appreciate your patience and understanding. Thanks.

How much time to unblocked my account…

Plz tell me

Hi @Nilesh,

We are already working on your ticket. Your KYC validation is done. You will need to wait for 2 days for Exchange to unblock your account.

Please note that Exchange will unblock your account after they verify the KYC status independently.

Appreciate your patience and understanding. Thanks

Hi @Ushnota

Still UCC BQ4142 unblocked, KRA done 2 days back.

TICKET NO - 7904652

Hi @MADANGOPAL,

We are verifying your status with Exchange and CDSL. As mentioned earlier, they verify the KYC status independently.

Request your patience. Thanks.

Mam… today my account number unblock??