Hello can anyone help me on this issue please because when I tried to place orders it’s showing 16585: not a valid account number. My aadhar and pan card is linked also…but still showing the same…my ucc…76BAMG
Hi @sagar,
The rejection is from the Exchange and it could be because of KYC validation pending.
Please check this article and follow the steps carefully to complete the KYC validation: What is the process to verify KYC details (email and mobile number) registered with KRA? - Upstox Help Center
Once you raise a ticket, let us know the ID and we will get in touch with you soon.
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Hi @sagar,
Could you share your ticket ID with the relevant screenshots as mentioned above? Thanks.
What is the ticket I’d…I could not understand…where I find ticket I’d …please
I send a mail in support@upstox.com
Then we gave a ticket I’d…7971388
Hello @sagar,
Thanks for sharing your ticket ID. We will take a look at it now.
If problem will be solved…please informed me…If I trade tomorrow?
Hi @sagar,
We are pleased to inform you that your account has been unblocked. You can start trading now.
Let us know if you require help with anything else. Thanks!