16585..not a valid account number....my ucc76BAMG

Hello can anyone help me on this issue please because when I tried to place orders it’s showing 16585: not a valid account number. My aadhar and pan card is linked also…but still showing the same…my ucc…76BAMG

Hi @sagar,

The rejection is from the Exchange and it could be because of KYC validation pending.

Please check this article and follow the steps carefully to complete the KYC validation: What is the process to verify KYC details (email and mobile number) registered with KRA? - Upstox Help Center

Once you raise a ticket, let us know the ID and we will get in touch with you soon.

I completed kra verification

Hi @sagar,

Could you share your ticket ID with the relevant screenshots as mentioned above? Thanks.

What is the ticket I’d…I could not understand…where I find ticket I’d …please

I send a mail in support@upstox.com
Then we gave a ticket I’d…7971388

Hello @sagar,

Thanks for sharing your ticket ID. We will take a look at it now.

If problem will be solved…please informed me…If I trade tomorrow?

Hi @sagar,

We are pleased to inform you that your account has been unblocked. You can start trading now.

Let us know if you require help with anything else. Thanks!