NOT A VALID ACCOUNT is the error i am getting

NOT A VALID ACCOUNT is the error i am getting

16585-not-a-valid-account-number/1035)

@Ushnota my UCC is 5GAFZP

Hi @sanjaychari,

Welcome to the Upstox community!

Thanks for sharing your UCC. We are looking into this and will get in touch with you ASAP.

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Thanks a lot @Ushnota appreciate ur prompt response, I missed a couple of trades.

@Ushnota any update?

Hi @Ushnota , @Upstox

I’m getting 16585 - Not Valid Account Number and my order get rejected because of this issue I’m not able to close my holed position and now I’m getting more loss for this position please help me on this till last Friday my account was working properly.

As my Aadhar and PAN is already linked.

UCC ID - 3RBQ4P

Please help on this as customer support is not responding and I’ve already raised a ticket for same with Ticket - ID[#7889781]

If I got lost in my current holding, then it’s all upstox responsibility as they not providing service on time.

i am also getting the same error, and have raised a ticket as well

Hi @sanjaychari,

The rejection is from the Exchange and it could be because of KYC validation pending.

Please check this article and follow the steps carefully to complete the KYC validation: What is the process to verify KYC details (email and mobile number) registered with KRA? - Upstox Help Center

Once you raise a ticket, let us know the ID and we will get in touch with you soon.

Thanks.

Hi @MAHESH_GUNJAL,

The rejection is from the Exchange and it could be because of KYC validation pending.

Please check this article and follow the steps carefully to complete the KYC validation: What is the process to verify KYC details (email and mobile number) registered with KRA? - Upstox Help Center

Once you raise a ticket, let us know the ID and we will get in touch with you soon.

Thanks.

@Ushnota

The CAMSKRA verification is done and recievd a email and pdf from them,

I have raised a ticket and attachee the verification pdf alongwith the ticket.

Ticket number #7896110
my UCC is 5GAFZP

When willl i be able to trade?

Hi @sanjaychari,

Thank you for sharing your ticket ID.

Our team is looking into this.

1 Like

@Ushnota any update on this?

Hi @sanjaychari,

It will take time since Exchange will verify the KYC details independently and accordingly unblock the account.

Appreciate your patience.