Hello Upstox team,
User id: 167321
Ticket no: #9398697
Please review the KYC and CKYC form I have shared over the email and confirm so I can proceed further for courier.
Please review and confirm today as i’m getting an error of DOB mismatch on upstox app and they are showing last date 7th july.
I have also attached an error screenshot for your reference.
Thanks for sharing your ticket ID. Will check and get back to you.
Any update?
Issue: Not able to place order due to error “exchange non compliant client code upstox”. I have already submitted KYC and CKYC forms to review and confirm so i can courier them to you but no one is interested to review and reply me back
I have shared all details for your review, but still there is no reply from your side, and because of your delay, My account is now blocked.
Please do your job properly, I’ve been waiting for your reply for the last many days, and your customer support phone numbers are also not working, no one is picking up the call.
Now I’m going to complain to upper management and nodal officers as well Due to the delay in your response.
As mentioned, your Ticket no: #9398697 is being checked currently. I’ll get back to you once there’s an update regarding the same.
I’m waiting form last week still it’s under checking?
I’m already blocked from trading still your team is checking?
Wow what a great and quick services you offered to your customers
We understand the delay is frustrating. As mentioned earlier, the case is under review and we request your patience while the team resolves it.
Who is watching this page and in this community, I suggest all of them to move on.
I have already submitted everything from last week but still they are checking and because of their team’s dalay my account is blocked by CDSL.
Still I’m getting the same reply that we are checking.
If you are planning to open new account in upstox, please be alert. There is no customer support or help you will get. So please switch to another thing twice before you signup here
Important note: no one will pickup your call on customer care numbers.
My last comment was deleted because I said truth and real fact, so now I’m going to take screenshot of this message before it was going to deleted by upstox and once they delete I will have the proof of my message was posted but it’s deleted.
Thanks,
We would definitely like to resolve your issue. Please assist us with your bank statement.
It was not asked by your team before 1 week ago, I have already shared all the documents they have asked but any way I have shared bank statement also,
Please share your email address so I can also forward to you as well.
Just because of your team don’t know the process or they haven’t asked me to submit the bank statement my account is blocked.
Also donot remove any of my message I’m posting here, I have record of each and every message I’m sharing, so please do not try to hide your own mistakes.
Just because of your delay my account is still blocked. And when I shared all details here you are removing my message and comments from here.
Please do not try to remove any of my message or comment without taking my permission. Mind it.
Our team has already communicated the required documents and the request for a bank statement was made after a specific internal review. Your cooperation now helps us move things forward.
We do not remove comments unless they violate our Community Guidelines. If your earlier comments were removed, it was only due to inappropriate language or tone, not because we’re hiding anything.
Also, posting the same concerns repeatedly here won’t speed things up. Thanks for your patience.
I have records with me which I’m posting
I haven’t used any kind of bad words or abusing language. If you want screenshot any of my comments let me know I can share it with you
And do not try to hide your mistakes by doing this kind of things
Your team is doing very slow work which is clear now, because after 1 week passed still they are not able to rectify the Actual issue and now they are going to ask new document which was not listed on previous email.
Which clearly shows they do not aware about the customer issues.
They are not properly trained to do quick job and ask all the required documents for this kind of issue in the beginning of the 1st mail, so customer provide everything together and their account will not blocked.
If you really follow proper guidelines of the work customer will not fased this kind of blocking. I hope it’s now in proper language according to your so called community guidelines.
We would like to inform you that we have raised the CKYC registration request from our end. We will update you once the registration is completed. If anything else is required, we will call you for the necessary documents.
Thanks for the update
Just one question
Is this first time your team is doing KYC process with CDSL?
They don’t know which documents are required for reKYC process?
Then what’s the reason they haven’t asked for bank statement earlier to avoid this kind of unnecessary delays and blocking of my account.
Again let me know is this the correct language as per your community guidelines or not?
Thanks
Please note that Ticket no: #9398697 is now resolved. Thanks.
