Hi @jyotsna_Kumari,
We are already working on your ticket. Your KYC validation is done. You will need to wait for 2 days for Exchange to unblock your account.
Please note that Exchange will unblock your account after they verify the KYC status independently.
Appreciate your patience and understanding. Thanks.
Your account has been unblocked. You can start trading now.
Let us know if you require help with anything else. Thanks.
Please note that your account has been unblocked. You can start trading now.
Let us know if you require help with anything else. Thanks.
Thank you for your support
My account is unblocked but still I am facing the same issue like invalid pan no and not a valid account no…plz help
Hi @jyotsna_Kumari,
We checked now and found out that your PAN-Aadhar linkage is still pending as per KRA records. We are following up with them since you have confirmed that your PAN-Aadhar has been linked recently.
Please note that your account has been unblocked. You can start trading now.
Let us know if you require help with anything else. Thanks.
@Ushnota Hi Ushnota my ticket ID - 7930883. I can’t place my order as it is showing invalid account number
Even I have linked my aadhar with pan
@Ushnota Hi Ushnota this is my new ticket id-
7933663
Hi @Sukhpal_Kaur,
Welcome to the Upstox community!
Thank you for sharing your Ticket ID.
Our team is going to look into it ASAP and get in touch with you.
@Ushnota Hi Ushnota I received this new email from upstox for validating my kyc , and i checked that kyc was updated many days ago , so i did same as mentioned in email and raised a new ticket as it was mentioned in email. Here’s attached material below.
Here is my new ticket id-7936663
Hi @Sukhpal_Kaur,
We are already working on your ticket. Your KYC validation is done. You will need to wait for 2 days for Exchange to unblock your account.
Please note that Exchange will unblock your account after they verify the KYC status independently.
Appreciate your patience and understanding. Thanks.
Hi @Sukhpal_Kaur,
We are pleased to inform you that your account has been unblocked. You can start trading now.
Let us know if you require help with anything else. Thanks!
Hi Ushnota, I’m having the same issue, showing error code 17177 Invalid pan number.
Even after updating my KYC in CVL KRA. Still showing the same error and I’m unable to trade in upstox.
My UCC no : 6KBU2U
Hi @MolliS,
Our team got in touch with you and have also explained the name change process on email.
Let us know if you need help with anything else. Thanks.
Thank you Ushnota,
I got your email, but it mentioned in email that I have to provide a gazette copy of name change.
Actually, I had a correction in my name according to my aadhaar, not any changes in my name to provide gazette copy.
Can I attach my aadhaar copy with that is that sufficient.
Pls guide me.
Hi @MolliS,
We called you now to address your query and also emailed you the requirement.
As discussed, please go ahead with the next steps. Thanks.
Hi Ushnota,
I filled all the documents and replied to your your mail for verification of the documents.
Pls help me with the verification and confirmation for sending the documents.
Regards,
Molli Sankaramani
6KBU2U
Hii @Ushnota mam,
I am not able to place orders. Can you please help me to sort this out.
UCC - 53BMK2
PLEASE HELP ME OUT.
Regards
Gajanan Parulekar
Could you please specify what error you’re getting while placing an order? Is it the “16585: not a valid account number” error?
