Yes mam.
It is showing 16585: not a valid account number.
Thanks
The rejection is from the Exchange and it could be because of KYC validation pending.
Please check this article and follow the steps carefully to complete the KYC validation: What is the process to verify KYC details (email and mobile number) registered with KRA? - Upstox Help Center
Once you raise a ticket, let us know the ID and we will get in touch with you soon.
Yes,it is the same issue which are you saying.
@Ushnota mam,
Can you please resolve this as a deep request from my end.
Thanks and Regards.
Gajanan Parulekar
Please follow the steps mentioned above and give us your ticket ID so we can help. Thanks.
@Ushnota mam,
I have checked as you have said, the cvlkra is showing that it is properly mandate along with all other details.
I am sharing you the ticket number on which i have raised the query.
Upstox ticket ID - 7968213.
Thanks and Regards.
Gajanan Parulekar
Thanks for sharing your ticket ID. We will take a look at it.
Hi @MolliS,
We have verified your documents and they are proper. Please courier the same to us. Thanks.
We are pleased to inform you that your account has been unblocked. You can start trading now.
Let us know if you require help with anything else. Thanks!
Hi @MolliS,
We have received the courier and our team is verifying the documents currently. We will respond to you over email with the status soon. Thanks.
Hi @MolliS,
This is pending with the Exchange and we are working with them to get your name updated at the earliest. Thanks.
Thankyou team upstox
1 Like
the same problem i am also facing. showing “Something went wrong. Retry again now or try again later”
Hi @umabalaji,
Could you please share your UCC or ticket ID with us so that we can look into this? Thanks.
ok. sure. My UCC is 3TAL34
Hi @umabalaji,
Thanks for sharing your UCC. We checked your account and saw that you have raised a RE_KYC request but the same has not been received at our end.
We request you to kindly submit the request again.
Hi @Ushnota i have given the request again. Kindly check
Hi @umabalaji,
We are getting this checked from our end and will get back to you at the earliest. Thanks.
Hi @Harsh_Dharmani,
Welcome to Upstox Community!
Could you please raise a ticket here: https://uptx.to/tikt 2, and share the ticket number with us. This will help us to investigate and address your query effectively. Thanks.