I am not able to place a buy order

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1

I am not able to place a buy order,end of the process it says 16585: not a valid account number,it is showing the same since three days,I don’t understand why.
Can anyone please let me know if you have a solution,it would be great from your side.
I am new to trading,and this situation is making me feel uncomfortable,kindly get back to me if you’ll have a solution

1 Like
2

Hi @aditya_Vanguri,

Thank you for your question!

As we see, your Aadhar card and PAN card are not linked as per Exchange. Hence, Exchange is failing this order. We request you to link your PAN and Aadhar card at the earliest and update us.

You can do so by visiting the PAN-Aadhar linking page in the app’s Profile section.

Hope this helps with your query!

3

I have linked my pan and aadhar long time back,and even the app says that it is linked

1 Like
4

Hi @aditya_Vanguri -
Could you please share your UCC, so we can look specifically into your account?

Since you mentioned linking your Aadhaar card and PAN card a long time ago, that shouldn’t be the issue. If you had linked late last week, it would likely be available tomorrow. It is taking the tax authorities 5 days on average to update NSDL.

Thanks!

5

Hey I am Naman Agarwal, I am also facing’s the same issue. Can you please look into this. My Aadhar and pan is linked I have rechecked it.

6

Hi @Naman_Agarwal,

Could you please share your UCC, so we can look specifically into your account?

Thanks.

7

37ANTV is my UCC. Please check it and let me know

8

Sure. Our team is looking into it.

We will get back to you shortly.

9

Hi @Naman_Agarwal,

Our team spoke to you regarding the issue.

Let us know if you need help with anything else.

10

I’m also not able to put a buy order, its showing not a valid account number. Please help

11

Hi @Jyoti_Prakash,

Welcome to the Upstox community!

Could you please share your UCC so that our team can look into your account?

Thanks.

12

My Ucc id is Ucc id 5SAUAQ, kindly rectify the issue it is showing not a valid account no, while putting a buy order.

13

Hi @Jyoti_Prakash,

Thank you for sharing your details. The issue seems to be from the Exchange.

However, our team is going to look into the details and get in touch with you ASAP.

14

Hi @Jyoti_Prakash,

Our team got in touch with you. We believe you can place buy orders now.

If you have any other queries, don’t hesitate to let us know!

15

Yes the issue is resolved now. Thank you so much

2 Likes
16

Hi @Ushnota
now i am also face this problem
Please kindly help me

17

Hi @S_L_DEEPAN,

Could you please share your UCC so that our team can look into your account?

Thanks.

1 Like
18

Yes sure @Ushnota
My UCC IS 4ZAQSD and then
kindly rectify the issue it is showing not a valid account no, while putting a buy order.

19

Thank you for sharing your details. The issue seems to be from the Exchange.

However, our team is going to look into the details and get in touch with you ASAP.

1 Like
20

Hi @Ushnota
i’m also facing same issue. Please kindly help me.
My UCC is 25AA33