I am not able to place a buy order ....it says account number is not valid...I have linked my adhar and pan too

General
1

Hi…I am not able to place a buy order…it says account number is not valid

2

Hi @Gouranga_Boruah,

Please share your UCC with us so that we can look into this issue ASAP.

Thanks.

3

5XAGAT is my UCC…please fix my problem

4

Im also facing same issue

5

Hi @Subramanya_S_K,

Please share your UCC with us so that we can look into this issue ASAP.

Thanks.

6

Hi @Gouranga_Boruah,

Thanks for sharing your UCC.

Request you to please check tomorrow again. We are working with Exchange to get your account unblocked.

7

2QAB4H is my ucc. Fix my problem

8

Hi @Subramanya_S_K,

Thanks for sharing your UCC.

Request you to please check tomorrow again. We are working with Exchange to get your account unblocked.

9

Today its showing like this “RMS:Blocked for bse_foMISbroker-RKSV block type:
ALL”

10

Hi @Subramanya_S_K,

Our team reached out to you.

As discussed, you are placing the order in intraday. Intraday is not allowed in BSE FO, so please place the order in Delivery.

Let us know if you have any other questions.

11

Reason for rejection:16448. Why I’m facing soo much issues in this app. If problem is not solved them I’m switching to other websites

12

Hi @Subramanya_S_K,

You’re being shown “16448” because the difference between the limit price and the trigger price is beyond the permissible range. That’s the reason.

Also, after checking your account we can see that you have placed multiple orders after that and have been able to trade successfully.

Our team also tried calling you but got no answer. Let us know a good time we can give you a call back.

13

I’m not able to sell my shares on upstox since it keeps on showing that my PAN and Adhar has not been linked yet. However it’s been 7 days today.

14

Hi @Tanuchhabra,

Could you please share your UCC with us so that we can look into this?

Thanks.

15

Hi @Ushnota
I am facing the issue since last 2 days that I am not able to place orders. I have created a ticket 2 days back but still issue exist. I have attached KRA validated screenshot , pan to adhar link screenshot and error screenshot. Can you please help me

My ucc is 24A8PU.
Ticket where I have attached all screenshot is7889289.

Please help me out .

16

Hi @Saiba_Sharma,

Thank you for sharing your screenshots and the ticket ID.

Our team is looking into this. Thanks.

17

Hi @Ushnota ,
It’s been 3 days since I am not able to trade. I verified my KRA and shared the screenshot on the ticket 3 days back .Everyday I am making losses because my account is blocked .

I am not getting any response on my ticket .ticket number :7889289

My ucc is 24A8PU.

Could you please help me out tracking the current status of my ticket and ETA for my account to restore.

Your help is really appreciated. Thank you

18

Hi @Saiba_Sharma,

We are already working on your ticket. Your KYC validation is done. You will need to wait for 2 days for Exchange to unblock your account.

Please note that Exchange will unblock your account after they verify the KYC status independently.

Appreciate your patience and understanding. Thanks.

19

@Ushnota : Thank you for the quick response.

20

Hi @Saiba_Sharma,

Please note that your account has been unblocked. You can start trading now.

Let us know if you require help with anything else. Thanks.