I am not able to place a buy order

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82

Hi @aLL_MoDe_vishal_raj,

The rejection is from the Exchange and it could be because of KYC validation pending.

Please check this article and follow the steps carefully to complete the KYC validation: What is the process to verify KYC details (email and mobile number) registered with KRA? - Upstox Help Center

Once you raise a ticket, let us know the ID and we will get in touch with you soon.

83

Hi @jyotsna_Kumari,

Thank you for sharing your ticket ID.

Our team is looking into it.

84

Thanks plz help me :pray:

85

@aLL_MoDe_vishal_raj,

Sure. Share the ticket ID with us and we will. Thanks.

86

Ticket I’d is -7893303

87

Hi @aLL_MoDe_vishal_raj,

Thank you for sharing your ticket ID.

Our team will get in touch with you.

1 Like
88

Please find my UCC : 29ABPF
Ticket No : 7891100

I am also facing the same issue. Apart from been unable to close my open positions, im also unable to verify my email from the KRA website because I cannot receive the OTP in my mail.
Any advice would be appreciated.
Thanks

89

Hi @Anil_Kant_Sharma,

Thanks for sharing your ticket ID with us.

We will look into this and get in touch with you.

90

Is my query resolved

91

Hi i am karthik.i am unable to sell my position for past two days.please help me otherwise I lose my capital. I contact customer care and mailed it no use . please exit the position for me upstox.help…

Its shows invalid account number

92

Hi @Karthikeyan_Subraman,

The rejection is from the Exchange and it could be because of KYC validation pending.

Please check this article and follow the steps carefully to complete the KYC validation: What is the process to verify KYC details (email and mobile number) registered with KRA? - Upstox Help Center

Once you raise a ticket, let us know the ID and we will get in touch with you soon.

93

Hi @Happy_Ahlawat,

Our team got in touch with you.

As informed, your income proof was pending which you have shared today.

We have forwarded the same to the relevant team who will activate your FNO segment within 48 hours.

Let us know if you require help with anything else.

94

I am not avle to place the order as account is showing error not a valid account nunber… My account code is 510978

95

Hi @Vishu17,

The rejection is from the Exchange and it could be because of KYC validation pending.

Please check this article and follow the steps carefully to complete the KYC validation: What is the process to verify KYC details (email and mobile number) registered with KRA? - Upstox Help Center

Once you raise a ticket, let us know the ID and we will get in touch with you soon.

96

I validate my email &mob

Screenshot_2023-09-05-16-56-02-41
Screenshot_2023-09-05-16-56-02-41720×1520 60.6 KB

But account is still blocked

97

Screenshot_20230905_154234.jpg
Screenshot_20230905_154234.jpg720×1600 100 KB

98

Hi @aLL_MoDe_vishal_raj,

Please raise a ticket for this with relevant screenshots.

Go through this help center article carefully to understand the screenshots that are required: What is the process to verify KYC details (email and mobile number) registered with KRA? - Upstox Help Center

Thanks.

99

Hi @Vishu17,

Please raise a ticket for this with relevant screenshots.

Go through this help center article carefully to understand the screenshots that are required: What is the process to verify KYC details (email and mobile number) registered with KRA? - Upstox Help Center

Thanks.

100

Plz help us …my cvl kra on hold

IMG_20230905_221200.jpg
IMG_20230905_221200.jpg719×1201 102 KB

101

Hi I am still not able to place orders in Upstox…my ticket I’d #7920244