16585: not a valid account number

General
124

Hello, can help me on this issue please because when I tried to place orders it’s showing 16585: not a valid account number. My aadhar and pan card is linked also…but still showing the same…

125

Hello @Ishu_Rathia,

The rejection is from the Exchange and it could be because of KYC validation pending.

Please check this article and follow the steps carefully to complete the KYC validation: What is the process to verify KYC details (email and mobile number) registered with KRA? - Upstox Help Center

Once you raise a ticket, let us know the ID and we will get in touch with you soon.

126

Hi, I am trying to trade options, I got the activation email yesterday but when I am trying to place a trade I am getting the error code 16585: not a valid account number. Please help sort this out.

127

Hi @manik_khanna,

The rejection is from the Exchange and it could be because of KYC validation pending.

Please check this article and follow the steps carefully to complete the KYC validation: What is the process to verify KYC details (email and mobile number) registered with KRA? - Upstox Help Center

Once you raise a ticket, let us know the ID and we will get in touch with you soon.

128

Hi, I have followed all the steps and it shows my kyc as validated

129

Hi @manik_khanna,

Share the ticket ID with the necessary screenshots as mentioned above. Thanks.

130

Where should I share it?

131

Either here or on DM, it is up to you.

132

How do you dm? I have raised a ticket. My UCC is 75BEVZ

133

16585 error code not valid account number plz help me my ucc - 76B6WB

134

Hi @santoshmane8055,

The rejection is from the Exchange and it could be because of KYC validation pending.

Please check this article and follow the steps carefully to complete the KYC validation: What is the process to verify KYC details (email and mobile number) registered with KRA? - Upstox Help Center

Once you raise a ticket, let us know the ID and we will get in touch with you soon.

135

My ticket ID - 7970056.

136

Hi @manik_khanna,

Thanks for sharing your ticket ID. We are going to look at it now.

137

Yes I have raise ticket

138

Hi @santoshmane8055,

Do give us your ticket ID with the relevant screenshots as mentioned. Thanks.

139

ticket ID - 7970351.

140

Hi @santoshmane8055,

Thanks for sharing your ticket ID. We are going to look at it now.

141

When my problem is solve

142

i face this problem 16585: not a valid account number ticket ID = 7970048
UCC = 76B69D

143

Hi @Praveen_Kannaujiya,

Thanks for sharing your ticket ID. We are going to look at it now.