16585: not a valid account number

General
144

How much time can it take to solve this problem?

145

Hi @manik_khanna,

We are pleased to inform you that your account has been unblocked. You can start trading now.

Let us know if you require help with anything else. Thanks!

146

Hi @santoshmane8055,

Your account has been unblocked. You can start trading now.

Let us know if you require help with anything else. Thanks.

147

hey @Ushnota Did you solve my problem

148

Iam also facing the same situation. What is the solution for that???

Here is the ticket id 7972117
Ucc 76B7SD

149

Hi @Naeem_Afsal,

Thank you for sharing your ticket ID. We are going to take a look at it.

150

Issue solved now i can buy options…

1 Like
151

@Praveen_Kannaujiya,

Your account has been unblocked. You can start trading now. Thanks.

152

Hi @Naeem_Afsal,

Glad to know that. Let us know if you need help with anything else. Thanks.

154

I am getting same problem while placing order (16585: not a valid account number)
Please help me
My UCC : 77B95Y

155

Hi @D_zone,

The rejection is from the Exchange and it could be because of KYC validation pending.

Please check this article and follow the steps carefully to complete the KYC validation: What is the process to verify KYC details (email and mobile number) registered with KRA? - Upstox Help Center

Once you raise a ticket, let us know the ID and we will get in touch with you soon.

156

Failed: 16585 : Not a valid account number

157

Hi @Mallikarjuna_Sm -
Can you share your UCC and / or ticket ID if you have one?

158

7BB55M Mallikarjuna SM

1 Like
159

@Mallikarjuna_Sm -
We looked into this and it appears that your account is blocked by the exchange. Our account team is looking into it and they will let me know the status / situation tomorrow. We will provide you with an update then.

160

Hi @Mallikarjuna_Sm,

We are pleased to inform you that your account has been unblocked. You can start trading now.

Let us know if you require help with anything else. Thanks!

161

Ma’am I am having same problem please help me
UCC-7DB69K please help​:blush::pray:t4:

162

16585-not-a-valid-account-number i having this problem anyone help

163

Hi @Karan_Shete,

The rejection is from the Exchange and it could be because of KYC validation pending.

Please check this article and follow the steps carefully to complete the KYC validation: What is the process to verify KYC details (email and mobile number) registered with KRA? - Upstox Help Center

Once you raise a ticket, let us know the ID and we will get in touch with you soon.

164

Hi @MANUZZ,

The rejection is from the Exchange and it could be because of KYC validation pending.

Please check this article and follow the steps carefully to complete the KYC validation: What is the process to verify KYC details (email and mobile number) registered with KRA? - Upstox Help Center

Once you raise a ticket, let us know the ID and we will get in touch with you soon.

1 Like