Not a valid account number

General
1

hey hi… can anyone help me regarding this issue… it is showing as “16585: not a valid account number” While i was trying to buy a trade…can any one help me regarding this?? please

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2

Hey @madhav_20,

Welcome to the Upstox Community!

This issue might be due to a rejection from the exchange.
To investigate further, could you please provide us with your ticket ID? If you don’t have a ticket yet, you may raise it here: https://uptx.to/tikt. Thanks

3

(#8397711)
This my ticket number …can you please help me regarding this

4

Hi @madhav_20,

We have swiftly processed your segment activation request on our end. It is currently pending at the exchange and is expected to be completed within 24-48 hours. Try placing an order tomorrow.

If you face any issues, please reach out to us. Thanks.