16585 : Not a valid account number

General
,
1

Showing Error:

16585 : Not a valid account number

while trading F/O

Also can’t withdraw the amount from the wallet.

User ID 5VAC3A

2

Hi @Soumyadeep23,

The rejection is from the Exchange and it could be because of KYC validation pending.

Please check this article and follow the steps carefully to complete the KYC validation: What is the process to verify KYC details (email and mobile number) registered with KRA? - Upstox Help Center

Once you raise a ticket, let us know the ID and we will get in touch with you soon.

3

Hi I’m facing the issue reason showing 16585 not a valid account number . Pls help
My user id -7WB4KD

4

Hey @Sk_Shahid_Hasan,

Welcome to Upstox Community!

We have swiftly processed your segment activation request on our end. It is currently pending at the exchange and is expected to be completed within 24-48 hours. Try placing an order tomorrow.

If you face any issues, please reach out to us. Thanks.

5

Please resolve it
16585 :-not a valid account number
UCC 5UB55B

6

Hi @SREENU_REDDI,

Welcome to the Upstox Community!

We reviewed your details and we can see that there is a name mismatch on your Upstox account and the one registered on the IT site. To ensure seamless trading, you will need to update your name by following the steps outlined here: (How do I change my name on my account? - Upstox Help Center).

If you have any additional questions, let us know. Thanks!