16585 : Not a valid account number

Showing Error:

16585 : Not a valid account number

while trading F/O

Also can’t withdraw the amount from the wallet.

User ID 5VAC3A

Hi @Soumyadeep23,

The rejection is from the Exchange and it could be because of KYC validation pending.

Please check this article and follow the steps carefully to complete the KYC validation: What is the process to verify KYC details (email and mobile number) registered with KRA? - Upstox Help Center

Once you raise a ticket, let us know the ID and we will get in touch with you soon.

Hi I’m facing the issue reason showing 16585 not a valid account number . Pls help
My user id -7WB4KD

Hey @Sk_Shahid_Hasan,

Welcome to Upstox Community!

We have swiftly processed your segment activation request on our end. It is currently pending at the exchange and is expected to be completed within 24-48 hours. Try placing an order tomorrow.

If you face any issues, please reach out to us. Thanks.