IFSC code change still under process after TAT since 6th June'24 - I am tired calling customer care for help

General
1

I raised a request to update my Bank IFSC code, but it is still under process after TAT. It is not even giving me an option to add another bank account. My ticket ID is 8555626

In escalation Matrix
Level 1 is useless. It is AI based & doesn’t understand any issue that is not fed from backend
Level 2 only creates the ticket for you.
Level 3 only confirms that your ticket is being generated.
Level 4 just promises to get back once they get reply from backend.

I am starting to proceed the closure of account & move to Zerodha or Groww or any other brokerage app.

2

Welcome to the Upstox community, @Sheriff

We apologize for any inconvenience caused and are actively looking into your request. We will provide you with an update soon.

Thank you for your patience in the meantime.

3

Hi @Sheriff,

Thank you for your patience.

We wanted to let you know that the IFSC code change request you submitted has now been processed.

If you need any further assistance, please don’t hesitate to reach out.

4

Thank you Vishalchawda. I Appreciate your Quick resolution on this request. I thank you once again. :slight_smile:
Best Regards,
Sheriff

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