IFSC code change still under process after TAT

I raised a request to update my Bank IFSC code, but it is still under process after TAT. It is not even giving me an option to add another bank account. My ticket ID is 8542164

In escalation Matrix
Level 1 is useless. It is AI based & doesn’t understand any issue that is not fed from backend
Level 2 only creates the ticket for you.
Level 3 only confirms that your ticket is being generated.
Level 4 just promises to get back once they get reply from backend.

I am starting to proceed the closure of account & move to Zerodha

Hi @SharinganSTS,

Thank you for bringing this to our attention, and we apologize for the frustration you’ve experienced.

Rest assured, your ticket (ID: 8542164) is a priority for us, and it has been escalated to ensure it is resolved as quickly as possible.

In the meantime, please bear with us as we address this issue urgently.

We value you as a customer and hope to resolve this matter swiftly so that you can continue to use our services without any further issues. We appreciate your patience and understanding.

Hey @SharinganSTS,

We have successfully processed your request to update your bank’s IFSC code. We tried reaching out to you over the call to update you on the same but couldn’t get through.

We have also sent a confirmation on your registered email ID, please check.

In case you need help with any other concern, feel free to reach out.

Happy to help!