I am not able to place order- 16585 not a valid account and Exchange- non compliant client code

General
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33

So glad to hear that, @Kavita .

Have a great day.

34

Hello @Ushnota @Ishaque ,
I am also facing the Non-compliance issue, i read the article that you shared and on the CVL KRA is showing validated status.
Raised a ticket & ticket id is #8324008.
Pls help me out ASAP :frowning:

35

Hey @SREEVISHNU_M_S,

We have noted down your ticket id and are working on it. We will get back to you with an update shortly.

Request your patience in the interim. Thanks.

1 Like
36

@Ishaque Any updates?!

37

Hey @SREEVISHNU_M_S,

Weā€™ve noticed a name mismatch in our records for your account. Please submit a name modification request to update the details. Visit this link for more information: How do I change my name on my account? - Upstox Help Center. Thank you.

38

Even Iā€™m facing same issue. Still upstox cant resolve it. And customer care is not resloving the issue.No updates is given over the mail. Even thogh Iā€™m asking for update no replies and update. They havenā€™t given any ETA for issue.

39

Iā€™m experiencing some of the worst customer experience where in customer care doesnā€™t resolve the issue. Even I applied for adding bank account it is still not be able to resolved. No updates over the tickets. Without resolution tickets arr closed. Worst ever customer experience.

40

Welcome to Upstox community, @Vishweshwar_Bhat

We regret the inconvenience caused and are here to help you. Can you please share your ticket ID with us here so that we can get this checked?

41

BC1780, error code 16585 not a valid account number plz resolve. Ekyc is already completed. Ticke id 8452815

42

Hi @Shashikanth_M,

Thank you sharing the details. We are getting this checked and will get back to you with an update.

43

Hi @Shashikanth_M,

Your request was pending at Exchangeā€™s end. We have got this fixed for you. Please try placing an order now and let us know if you are facing any issues.

44

Hello @janikrana ,
My ticket number is #8470973. My KYC was completed, but is still facing the error. Can you please help me with this? TIA.

45

Hi @Yogesh,

Thanks for helping us with your details. As checked, the rejection is from Exchangeā€™s end.

Allow us sometime as we check with Exchange on this.

Appreciate your patience.