I am not able to place a buy order

New to Upstox?
41

Hey @Mandeep_Singh,

Request you to please check tomorrow again. We are working with Exchange to get your account unblocked.

42

Tomorrow, it could not resolve today ?

43

Account unblocking usually takes 24 hours once it is reported to the Exchange. Hence, we request you to check it once tomorrow and let us know.

44

It’s says account number is not valid…I have linked my adhar and pan too…My UCC is 5XAGAT

45

Hi @Gouranga_Boruah,

Request you to please check tomorrow again. We are working with Exchange to get your account unblocked.

46

Same problem my ucc BS 4115 pls solve my problems asap…I’ve been facing this issue for a long time.

47

Hi @vivek_manethiya,

Our team got in touch with you. We believe you can place orders successfully now.

Let us know if you need help with anything else.

49

Hi @Mohamed_Imran,

Thank you for sharing your details.

We request you to please check tomorrow again. We are working with Exchange to get your account unblocked ASAP.

50

Thnq you for ur reply…

51

I’m also facing the same issue here
I already checked in the app it says my account is linked with my adhar and pan . But still same issue
Error code 16585
My ucc 5YAXRW

52

Hi @Rajnish_Gogoi,

Please share your UCC so that we can look into the issue.

Thanks.

1 Like
53

Thanks for responding
It’s 5YAXRW
Hope it would resolved and fixed soon

54

Can you please do it quickly.

55

Hi @Rajnish_Gogoi,

Thank you for sharing your details. Our team called you but didn’t get a response from you.

We request you to please check tomorrow again. We are working with Exchange to get your account unblocked ASAP.

1 Like
56

My apologies
Is it necessary to recieve the call or else it can be resolved without call , if required you can contact me afterwards.

57

Hi @Rajnish_Gogoi,

It’s alright. We had called just to keep you updated on the situation. No need for a call again.

Do check in again on Monday if you’re able to trade and let us know.

Thanks.

58

Hi @Rajnish_Gogoi,

We believe your issue is resolved and you were able to place orders successfully today.

Do let us know if you need any other help. Thanks.

59

Yes it’s resolved.
Thank you very much. Upstox team! Really appreciate your customer service.

1 Like
60

Hi @Mohamed_Imran,

We believe your issue is resolved and you were able to place orders successfully today.

Do let us know if you need any other help. Thanks.

61

Hi @Ushnota , my UCC is 5PAV69, I am also facing similar issues