EXCHANGE:CLIENT CODE xxxxxx IS INACTIVE

General
1

I have reactivated commodity segment. I have received activation e-mail also. But I can not put an order. It gets rejected showing message - EXCHANGE:CLIENT CODE xxxxxx IS INACTIVE.
I have put ticket No. 8793665, but still not resolved. Please revert.

1 Like
2

Hi @Sharad.upstox,

Welcome to the Upstox Community!

Thanks for sharing your ticket ID. We are looking into this and will get back to you soon.

3

Hi @Sharad.upstox,

We checked this. Request you to please place an order again after 24 to 48 working hours and you would be able to do so. Thanks.

4

I am reciving the same error. Please check my ticket no is 8815826

5

Hi @Praveen1,

Welcome to the Upstox Community!

Thanks for sharing your ticket ID. We are currently looking at it and will get back to you soon with an update.

6

Hi @Praveen1,

We checked your details. Please note that youā€™d be able to place a trade within 24 to 48 working hours. Kindly check then and let us know if youā€™re being able to do so. Thanks.

7

I have reactivated commodity segment. I have received activation e-mail also. But I can not put an order. It gets rejected showing message - EXCHANGE:CLIENT CODE xxxxxx IS INACTIVE.
I have put ticket No. , but still not resolved. Please revert.

8

Hi @SUBHAM_1040771,

Welcome to Upstox Community!

Could you please share your UCC so that we can check this? Thanks.

9

This is my UCC " 118369".

10

Thanks for sharing your UCC. We are looking at this now and will get back to you soon.

11

Any update on above issue?

12

Hi @SUBHAM_1040771,

This is still getting this checked. Iā€™ll promptly get back to you when thereā€™s an update. Thanks.

13

Sorry to Say, But I am not getting why the resolution taking this much time and why in my upstox account its showing everything activated. after getting everything activated i am not able to place trade. and the biggest thing is is ticket is opened on 9th April and since its going to be a week for this ticket but i didnā€™t receive any solution for it.
whose issue is this i would like to understand is it from exchange side or the brokerā€™s platform side. let me know i will escalate it.

Regards,
Subham Sahu

14

Even I got the same issue and raised the ticket (#9138451) on 11th April 2025.

Still the issue is not resolved. please revert.

15

Hi @SRIKANTH_1622167,

Welcome to the a Upstox Community!

We are checking this and will get back to you with an update, thanks.

16

Sorry to say, but this is the same response I have been getting from your support team from past 3 days, yet nothing moved ahead.

17

Sorry to hear about your experience, @SRIKANTH_1622167.

Iā€™m expediting the case and will get back to you as soon as I get an update. Appreciate your patience.

1 Like
19

The issue has been resolved. Thankyou!

1 Like
20

Great to hear that, @SRIKANTH_1622167. Happy trading! :slight_smile:

1 Like
21

Hi @SUBHAM_1040771,

Please note that your Commodity segment is active now. Kindly check and let us know in case of any issue, thanks.