EXCHANGE:CLIENT CODE xxxxxx IS INACTIVE

General
1

I have reactivated commodity segment. I have received activation e-mail also. But I can not put an order. It gets rejected showing message - EXCHANGE:CLIENT CODE xxxxxx IS INACTIVE.
I have put ticket No. 8793665, but still not resolved. Please revert.

2

Hi @Sharad.upstox,

Welcome to the Upstox Community!

Thanks for sharing your ticket ID. We are looking into this and will get back to you soon.

3

Hi @Sharad.upstox,

We checked this. Request you to please place an order again after 24 to 48 working hours and you would be able to do so. Thanks.

4

I am reciving the same error. Please check my ticket no is 8815826

5

Hi @Praveen1,

Welcome to the Upstox Community!

Thanks for sharing your ticket ID. We are currently looking at it and will get back to you soon with an update.

6

Hi @Praveen1,

We checked your details. Please note that you’d be able to place a trade within 24 to 48 working hours. Kindly check then and let us know if you’re being able to do so. Thanks.