EXCHANGE: CLIENT CODE xxxxxx IS INACTIVE

General
1

I have reactivated the commodity segment and received the activation email also. I have added funds to my commodity wallet. However, I am unable to place an order as it gets rejected with the message: “EXCHANGE: CLIENT CODE xxxxxx IS INACTIVE.”

I have already raised a ticket (Ticket id: 8983650), but the issue is still unresolved. Kindly look into this. Please revert.

2

Hi @Murali_V,

Welcome to the Upstox Community!

Thanks for sharing your ticket ID. Let me check the details and get back to you soon.

3

Hi @Murali_V,

Please note that your MCX segment is active now. Try placing an order and let us know in case you face any issue. Thanks.

4

Hi @Ushnota Now I am able to place orders in MCX. Thanks

1 Like
5

Great to know, @Murali_V. Happy trading :slight_smile:

1 Like