Why is my MCX Account Inactive?

[JOHNDOE12]

Hi, I activated my commodities segment and it shows as active on my profile. But when I try to place any trade it shows me an error that my client ID is not registered with the exchange. Please help.

[Ushnota]

Hi @JOHNDOE12,

Could you help me with your Ticket ID so I can check this? Thanks.

[JOHNDOE12]

9665448

[Ushnota]

Thanks. Will get back to you on this.

[JOHNDOE12]

Thanks, I appreciate it.

[JOHNDOE12]

any updates, @Ushnota ?

[Ushnota]

@JOHNDOE12

9665448

Not yet. The team is checking it. Once I have an update, will surely get back to you.

[Ushnota]

@JOHNDOE12 - This is now resolved. Please check, thanks.