Cannot place order on MCX despite having Commodities Activated

[NEELAY_CHE_18567847]

I am getting an error saying “EXCHANGE: CLIENT CODE ‘3YBXQH’ IS NOT REGISTERED” however, my profile shows that I’ am subscribed to Commodities.

[Ushnota]

@NEELAY_CHE_18567847 - Could you please help me out with your Ticket ID?

[NEELAY_CHE_18567847]

@NEELAY_CHE_18567847

I am getting an error saying “EXCHANGE: CLIENT CODE ‘3YBXQH’ IS NOT REGISTERED” however, my profile shows that I’ am subscribed to Commodities.

Ticket ID: 9732109

[Ushnota]

@NEELAY_CHE_18567847

9732109

Will check, thanks.

[Ushnota]

@NEELAY_CHE_18567847 - This is now closed. Please check, thanks.