Failed: EXCHANGE: CLIENT CODE '' IS NOT REGISTERED - ERROR

I have recently activated MCX segment & have got notification from UPSTOX that MCX has been activated & you can trade.. However while placijg order ima getting the error - Failed: EXCHANGE: CLIENT CODE ‘’ IS NOT REGISTERED - ERROR

Have also raised ticket - Ticket ID: 4404

@PAWAN_1335146 - Noted. Will check and let you know.

Hi, by when can i expect response & resolution.. also is there any customer care number?

@PAWAN_1335146 - Your ticket ID 4404 is now closed. Please check, thanks.