Hi ,
I have placed GTT order For NIFTY on 18th November with Target and SL but when priced reached to SL it failed saying “Something went wrong please try again in sometime”
This is really pathetic if you are taking charges from us and providing such kind of services then i want resolution for this immediately. I am attaching screenshot for this
Please respond ASAP this is really serious issue for traders . I am going to upload this on social media as well
Hello @ninad_naik,
Could you please check your UCC so that we can look into this? Thanks.
i lost 9k because of this glitch or issue
any update on this? @Ushnota
Hi @ninad_naik,
Please be assured that we are actively investigating this matter. Thank you for your patience while we work on this.
okay waiting for your response and solution as well
Hey @ninad_naik,
We checked this issue and found out that earlier today few orders were in a pending state. This has now been resolved. Please re-login and place a fresh order now if you wish to. Thanks.
But due to ur issue I lost my money. It’s not my mistake you should have informed this to users. Tell me the solution for this asap
We pay you maintaince charge for using this app. And if this is going to happen. I think I should Upload this on quora, linkdin. This is not acceptable.
Hi @ninad_naik,
We have arranged a call for you and someone from the team will connect shortly to discuss this further. Thanks
Okay not received a call yet
Hi @ninad_naik,
I expedited this matter to the concerned team. You’d be getting a call soon. Appreciate your patience.
I was waiting for whole day for a call or any further process for this issue but looks like nothing is happening. Please help me or I need to write on social media, this follow up is not possible for me . I am your customer/User . Not expected this from such broker
please raise this on high priority @Ushnota @Upstox
Hi ,
Any update on this. It’s almost 48 hours now
Hi @ninad_naik,
We understand how important this matter is to you and sincerely apologise for the inconvenience caused.
Please rest assured that we are working closely with the depository to expedite the resolution process. However, as this involves external dependencies, there may be a slight delay.
We will keep you informed of any updates and truly appreciate your patience and understanding during this time.
okay . I am waiting for further updates.
Hi , it’s almost a week now , still no call, email regarding the process. Just imagine if money was credited due to some technical glitch in my account then you guys immediately withdraw from my account but not taking any actions now. I will wait one more day for this or else I will post this chat on LinkedIn and social media about upstox service @Ushnota @Upstox
Could you please schedule a call with someone from lead
Hi @ninad_naik,
I’ve checked with the team, and I should have an update for you by tomorrow EOD. Thank you for your patience.
Should I expect a call from your team today? @Ushnota
