Today (1st April 2025), while options trading, i placed CE at 127 with an SL of 107. Market fell, but my SL wasn’t executed, which caused more loss. This never happened before, was this a system glitch? Or server was slow?
Will I be compensated for this?
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Welcome to the Upstox Community!
Could you please share your UCC so that we can check this? Thanks.
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many problem in chart360 through trading. same problem today i place 23450 ce above 120.10. at 9:27 am 1 APRIL 2025 but not exeute and price amazing move then cancelled by me. this trade order id GTT-C25010400023270 you should chek it. this is not first time many many times happened. plz improve chart360
2LAPXB
Not sure if this is correct, ive provided the userid.
Yes, that is correct, @VIPUL_VIJA_6626040. We will check this and get back to you, thanks.
Welcome to the Upstox Community!
Could you please raise a ticket here https://upstox.com/contact-us/raise-a-ticket/ with any relevant screenshot/recording of the same? We will check it, thanks.
We checked your details.
Your GTT order got triggered at your SL of 107.95. But as the price was below your MPP execution range, the order didn’t get executed and stayed open (as seen in the screenshot). In this case, you will have to cancel the open order and then manually execute it. This is to protect customers from large slippage costs in case of gap up and gap downs.
You can read this this article for better understanding: Understanding GTT Orders on Upstox: Mechanics and Working
Let us know if you need more help, thanks.
Aap esa kro gtt ko close hi kar do, aap se problem to solve hoti nahi 
.chart360 me gtt lagane ke bad same execution problem face it