I need to do in Online only
Hi @Ushnota Ticket ID: 9418678.
Can you Help me to Resolve this Ticket
@chandra_44033539 - Thanks for sharing your ticket ID. Will check and get back to you.
2 Likes
Hi @Ushnota Any Updates on the Ticket
Your ticket ID 9418678 is now resolved. Please check and let us know, thanks.
Hi @Ushnota , How to check the Name is Updated by You.
I can Still see that name is Chandra Chandra babu only.
Recently I updated the Name in PAN Card with Chandra Chandra Babu Naidu.
Can you Update my PAN Card KYC I think it will automatically Update my Name in UpStox as well
We have identified a discrepancy between the name in our records and the one on your PAN card, hence you have to update your name as per your PAN.
To update your name in our records as per PAN find the detailed procedure and necessary documentation outlined in the following link: How do I change my name on my account?
Note: A fee of ā¹50 + GST will be debited from your trading account for making any changes in your name.
Once we receive your courier, we will process your request within 24-48 hours. Thanks.
I raised an ticket with Online Process Did you checked that I want to update the name through Online Process. Is there a way to delete PAN Card and Re-Add?
@Ushnota Can you Respond
Unfortunately, offline process is the only option available to update the name as of now, since there is no provision for online process from regulators. You can follow the steps mentioned above to expedite the process, thanks.
@Ushnota my ticket ID 9437908 please try to resolve as early as possible
Have taken a note of your ticket ID. Will check and get back to you, thanks.
Your ticket ID 9437908 is now resolved, thanks.
How to update name as per aadhar
@Ashok_46444531 - Please see this: Help Center
Hi @Ushnota Need help with this ongoing issue which is now never ending since last few weeks.
Ticket #9546816 #9583269]
I have sent all the required documents regarding the name updation in the PAN Card after marriage. But then I started receiving the message that there is a signature difference as well in the name correction form.
I have asked many many many times to share and let me know where exactly the difference is coming but not even a single relevant response on that, everytime itās just the automated messages in the email.
My signature is same on all my documents including Pan Card, bank account, and all the official documents. I donāt know where exactly the signature is wrong. I have done the same signature on name correction form as well. You can match it with my ID documents also.
Also on upstox, you ask for the digital signature which needs to be done on touch screen of phone/tab and there is a possibility of 0.1% going here and there.
Everytime I receive the same email response to get the signature corrected in bank account, pan card etc and to send a new courier of documents. Please let me know how can I correct my signature in all my banking documents when all the signature are exactly same to what I sent in the pan card name correction form.
Iām really fed up with this kind of pathetic service where Iām not even to withdraw my own money because if this illogical reasons and delay. Iām paying all the brokerage and commission fees to you people for providing a smooth and better service but it is way way much poor and downgraded as compared to other companies like Groww etc.
Reaching out to you to get a suitabl and timely resolution to my issue and help me continue my journey with this platform.
Thanks in advance.
Hi @Asmita_47469954,
I hear you. We are checking your Ticket IDs and will get back to you with an update soon. Thanks.
Thanks for the prompt response @Ushnota
Have tagged you specifically because I have seen people getting the desired and timely resolution very effectively from your end on this platform. Hoping that you will resolve my issue as well.
Please note that this is also a major reason why I have stopped further investing in my account on Upstox and started investing in my husbandās account on Groww. Iām sure that Upstox must be losing out the customer and business due o this as well.
Hence I request you to resolve this issue on a top most priority to allow me to continue investing on Upstox. Thanks.
Sure, @Asmita_47469954. Like I mentioned, we are already checking this internally and Iāll get back to you as soon as I get an update. Thanks.
Hi @Ushnota did you check? Any update on this issue? Iām still not able to see the updated name and also not able to do the transactions.