Dear Team.
Do something. Charts are again freezing. Dhan’s chart is running good on another tab. But Upstox charts are getting stuck.
Please do something…
Hi @Thestoploss ,
Could you please share the ticket ID with us so that we can check this? If you don’t have a ticket yet, you may raise it here: https://uptx.to/tikt Thanks.
Sorry I don’t have ticket id. And not willing to raise also. If Everyones chart is working fine then may be there is some issue with my system. May be my processor does not compatible with upstox and working good with other brokers.
Hi @Thestoploss ,
While we aim to ensure a seamless experience, it seems there might be a unique issue on your system.
To assist you better, we kindly request you to provide additional information, such as your UCC ID so that we can connect with you to understand about your concern in detail.
This will help us investigate and resolve the issue promptly.
Your cooperation is appreciated, and we’re here to help.
MY PARTNER ID IS 2DBTT9. I Will be waiting for your callback.
No @vishalchawda I reported this may be couple months ago also and this seems to be issue from Jan. Try this…
Open trading view chart option, and select 2X2 multi layout and pick same ticker with different time interval… and leave the chart…
Facing this problem in both combination
Chrome, MacOSx
Chrome, Win11
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someone please look into this… i stopped trading in upstox because of this issue. @Ushnota @Ketan @Pradeep_Jaiswar
I tried using Nifty in multi TF (15/5) with Split View and the cpu usage on the browser got to 100 too making it lag/freeze.
Never thought that using same ticker with different TF would cause an issue. Thanks for pointing it out. I’ll check if I’m suffering from the same issue. Hope @Upstox team looks into it.
Below post shows the issues I’ve reported them with similar issue.
Hi @ImPossible,
Please note that we plan to rollout an improvement on tv.upstox.com by Monday. And for pro.upstox.com, this should roll out by January end. Appreciate your patience.
2 Likes
unfortunately it still freezes 
Could you please share your UCC? Our team will give you a call on Monday regarding this, thanks.
done, sent in message
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Hello @dhanasekarapandian_S,
Our team had got in touch with you today. As discussed, no issues were found. Kindly use the portal tomorrow and let us know if you still experience any lag. Thanks.
it freezed and lagged… but it seems better this time… it took couple of hours to freeze
how to send the video file here? 370+ mb and dev requested snapshot file 136MB
Thanks for sharing the file. Let us check and get back to you soon.
1 Like