Hi Upstox Team,
I would like to request the closure of my Upstox account. I have already transferred all my mutual funds out of my CDSL account linked with Upstox. However, my portfolio on the Upstox platform still displays mutual fund holdings.
I’ve already raised a support ticket (ID: 9428580), but I haven’t received a resolution yet. Could someone from the support team please help expedite the closure process?
Looking forward to your assistance.
Have taken a note of your ticket ID. Will check and get back to you, thanks.
Hi @Ushnota, my support ticket (ID: 9428580) is still unresolved. Support keeps suggesting actions that aren’t possible on Upstox’s own platform. Could we please get this resolved within two weeks? I’d really like to avoid this continued back and forth.
Hi @Ushnota,
Just following up—any updates on my ticket (ID: 9428580)? It’s been quite some time, and I’m still waiting for a resolution.
To everyone reading this: Opening an account and investing through Upstox is extremely easy. However, closing the account and moving funds out has been a frustrating experience, requiring repeated follow-ups and escalations. I’m glad I’m closing my account—this experience has made that decision even easier.
Your ticket ID: 9428580 is still being checked. I’ll let you know as soon as I have an update, thanks.
I am following up on a ticket I raised nearly a month ago regarding my request to close my account. To date, I have not received a helpful response.
Could you please explain the delay? How difficult can it be to close an account?
@IVAN_20861037 - Have raised this internally. Will get back, thanks.
@IVAN_20861037 - Your ticket ID 9428580 is resolved now. Please check and let us know, thanks.