I am writing to highlight an ongoing issue I’ve been facing while attempting to close my account through the Closure cum Transfer request process. I am unable to proceed past the “Review & Sign Your Application” screen, as the functionality appears to be non-operational.
Despite raising multiple support tickets to resolve this, I have not received any response from your customer service team. I also attempted to reach out via the live chat support, but unfortunately, they were unable to assist and merely directed me to follow up via email. I reached out to customer service over chat, complaints, compliance and your co-founder Mr Ravi Kumar over emails. Still no response even after 15 days. It shows the customer commitment of Team Upstox. Is there anyone to help on this issue?
Ticket ids - 9353650, 9376827