CDSL Easiest authentication is pending

General
1

I have requested authentication for my CDSL Easiest Account and raised a ticket with ID ‘9324557’. I also had a chat with an agent, but their response was a standard copy-and-paste message. I feel that an AI chatbot would provide better assistance than these agents.

I reached out again and created a new ticket, sending an email to support@upstox.com. The new ticket ID is ‘9322071’, but I received a reply stating that it is a duplicate ticket and that the team is working on ticket ‘9324557’. It has been three days, and I have not received any response.

I even came across information online suggesting that Upstox may be intentionally delaying the process to prevent users from transferring their shares. This is extremely poor service. I am considering closing my Upstox account to avoid being unsupported

1 Like
2

Hi @AVVARI_NAG_32692122,

Extremely sorry to hear that you had to go through this. Thanks for sharing your ticket ID. Will take a look at it and get back to you soon.

3

Hi Ushnota
I have one more request , Could you please help me authenticate my BOID Trusted account request.
Request Number is - 9332063

4

Noted, @AVVARI_NAG_32692122. Will get back to you on this too, thanks!

5

Hi Ushnota
I have been waiting for your update on ticket ‘9332063’.

6

We are still checking this, @AVVARI_NAG_32692122. Once I have an update, will inform you. Thanks for your patience.

7

Hi @AVVARI_NAG_32692122,

Please note that your ticket IDs 9324557 and 9332063 are both resolved. Please check and let us know, thanks.