16585 not a valid account

MY Adhar and PAN is already linked. But still I can’t take trade. It’s show message as like this 16585 not a valid account. What will to do for resolve it.


The rejection is from the Exchange and it could be because of KYC validation pending.

Please check this article and follow the steps carefully to complete the KYC validation: What is the process to verify KYC details (email and mobile number) registered with KRA? - Upstox Help Center

Once you raise a ticket, let us know the ID and we will get in touch with you soon.

Dear Upstox

Please find the attachment. How long time taken to resolve this issues. Please consider to solve this issues as soon as possible.
Thanks and regards

Senthilnathan kathirvel


Can you share your ticket ID after you raise it along with the necessary screenshots?