Hello,
I am getting 16585; Not a Valid account number, when placing FnO orders. The segment is active in my account. I have already raised a ticket 8765307, but there is no update. Kindly look into it. Looking forward to a speedy resolution
Hi @Kislay,
Thanks for sharing your ticket ID. We are looking into it and will get back to you soon.
Hi @Kislay,
We request you to try placing an order tomorrow and let us know. It should be working, thanks.
Hi @Ushnota
It is working now. Thanks!
What was causing this issue?
Hi @Kislay,
Glad to know it’s working now! There was an issue with how your last name was updated in the system but this has been fixed internally.
Happy trading 