I hope this message finds you well. I am writing to seek immediate resolution for a long-pending issue that has not been addressed in a timely manner. This issue is now reflecting on my capital gain statement, generating a compliance problem and potentially hindering my income tax return. Despite reporting this issue long back, I have not received the necessary support or resolution, which is very surprising and concerning for me.
The discrepancies in my capital gain statement need urgent clarification to avoid any further complications. Please look into this matter on an urgent basis and provide me with the required assistance to rectify the issue. If this matter is not resolved promptly, I will be compelled to escalate it to social media and other relevant platforms to seek support and bring attention to the lack of resolution despite repeated reminders.
Thank you for your prompt attention to this matter. I look forward to your immediate response and resolution.
It seems this is the current one. As I have reported the same issue multiple times and even escalate the same to escalation matrix as well, but it seems, these are just emails and handling by same support personnel.
We checked your details. Please note that we have already reset the data on February 17, 2024. You can now re-enter your purchase price for DP transferred shares and recheck the discrepancy tab for the same. Incase you are not being able to update it, please share a screenshot of the same and we can assist further, thanks.
I am deeply concerned about the quality of support I received. To fix one typo in a single script, your team has reset all my script values. It took me days to complete all the entries, and now everything has been erased.
Who will re-enter all the values again? This is unacceptable and has caused significant disruption to my work. Additionally, I was not informed about this action. I could have tolerated the existing issue rather than redoing everything from scratch.
This level of support is the worst I have ever experienced from a tech company. I demand immediate clarification on who is responsible for this, why I wasn’t notified, and what steps will be taken to rectify this situation promptly.
Could you please mention which scrip was wrongly entered? Someone from our team will get in touch with you today to understand this issue better, thanks.
Our team tried reaching out to you but your number wasn’t available. Could you please DM us an alternate number and let us know when would be a good time to give you a call? Thanks.
I don’t know why they are not able to reach. If they want to, they could have reached me till now. I have already shared alternate number via email multiple times. By the way, how can I DM?
If they have issue to contact, just ping me on my WhatsApp number to get more details.
We have checked the data and will reinstate the old average price for all the scrips. We will also be resetting the average price for the scrip name mentioned by you in the email ticket. You can expect these to be done by the weekend.
Please confirm if this is the only scrip that needs to be reset or there are more. Thanks.
Furthermore, I just noticed another issue. In the Upstox app, the Holding Breakdown is showing an old entry of 99 quantities (Qty), which has already been sold. It became visible right after I bought 99 quantities today. Please look into this mess, as it has disrupted everything and i don’t where else this reset impacted.
