Support Query- on my ADANI HOLDINGS

General
1

Guys,

I am fed up of asking same question again and again – raise multiple support tickets

PLS can you check- its so frustrating… I clearly said - I bought Adani Stock in Upstox. but not getting any response -

Thank you for getting in touch.

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Sorry for the inconvenience caused to you and we apologize for delay in reply.

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This is to inform you that, we tried reaching you but your phone line was not answered. Please let us know when is a good time to reach you or provide us with an alternate contact number and we will call you back. Otherwise, you can also call us during our trading hours at 022-6130-9999, 022-7130-9999, 022 4179 2999 & 022 6904 2299.

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The shares for stock ADANIENT, have been transferred by you from another Demat account.

The average price / P&L is not shown if you have transferred the Shares from another Demat account. While we work on updating the mechanism, please calculate the average price manually. We’re looking forward to notifying you of the update shortly.

Please refer to the link below for how the average price is calculated manually as per FIFO method:

Average price calculation

Please check the Ledger Report to check the price of the shares which you may have purchased on Upstox:

What is Ledger report and how do I access it?

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2

Hi @UK_Mohit,

Could you please raise a ticket here and share the ticket ID with us?

Thanks.

3

Thanks for the reply - I have raised multiple tickets… recent one
#8025300

Please note I had transferred my existing portfolio from other demat.

However, none of the stock prices are reflected.

#Adani ENT was bought fresh using Upstox on 13th Oct - , but still Avg price now reflected…

I have raised this issue with support multiple times, every time I get response that “we are working to fix this”

in this volatile market, I really want to know what is the avg price to manage my risk properly!!

keeping all transferred stock aside, I just want to take 1 stock at a time!! whih is AdaniENT in this case.

4

Hi @UK_Mohit,

Thanks for sharing your ticket ID. We have shared it with the concerned team and they are looking into it. We will get back to you with an answer ASAP.

5

It’s waste of time chasing…

And writing same issues again and again…not sure if made it clear

6

Got same reply copy paste from previous mail…regretting move from ICICIdirect

Will have to go back if not fixed…

We are sorry for the delay in getting back to you and the inconvenience that was caused to you.

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The shares for stock ADANIENT, have been transferred by you from another Demat account.
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The average price / P&L is not shown if you have transferred the Shares from another Demat account. While we work on updating the mechanism, please calculate the average price manually. We’re looking forward to notifying you of the update shortly.

7

Hi @UK_Mohit,

Please note that our team is already discussing the case internally with you and are in touch with you over email via ticket number 8025300. Let us know if you need help with anything else.