[URGENT] Constant data miss from the API - Bot development phase

Hello team,

I’m have been developing my bots since a month and for the same currently running the testing with paper trading.

I’m fetching the data from the upstox api and kept facing issues like, data not being received. you can check my previous post where i was facing the issue with Nifty50 data where for no reason the data was not received and again for no change in code, the data was received post 3:24pm

Today the same happened with every symbol that i’m subscribing to. For all the 40 symbols that i was trying to fetch the data for, none has returned any historical data and not able to get the ltp of the symbols even for the live market.

When called the customer care, I was told, I did not take any orders until date so the api was restricted.

Now the query is, how many minimum order I need to take to keep my api running in my testing phase. Presently i’m running my bots with paper trading and soon to be shifting to live testing based on the bot’s results.

Again, there is no possibility of code errors because:

  • i download the master file on daily basis
  • i keep track of the exact symbols that needs to be sent through the api for getting the subscription details fetched from the master file
  • use the try and exception methods to capture any errors (none captured during these data misses)
  • websocket heartbeat messages to confirm constant connection confirmation

Please let know what is the minimum order quantity that I need to keep flowing for the api to work properly during my testing phase.

If you still insist on rechecking my codes, please do arrange for a call back and I can explain things on the call.

I’m at the verge of completing my testing and now facing these issues halting and delaying my testing phase

Hi @Krishnakis_47134930

We apologize for any miscommunication regarding API usage. You can access all APIs without placing a single order.

Please ensure that you have at least one active trading segment enabled. If you are able to generate an access token, it indicates that you can successfully call all the APIs.

Could you please share the instrument keys for which you are facing this issue? This will help us investigate the matter further.

Thanks!