Hey! The issue happens during volatility, mostly when I guess people are placing large orders. Like this Intraday Momentum Breakout caused it to glitch. I had my screen recorder handy. A refresh using CMD+R brings it back to the OG position so that I can cancel it or modify it.
I am also attaching the order number so that you can check the backend.
I look for such price actions a lot and don’t wanna miss anything during this period. I can give up taking a position to record this so that your team can know this and it can be fixed.
I am sharing another Screen Grab alongside Pro Upstox. I don’t keep pro.upstox.com open but as this is happening today, I decided to open and show the sync as well.
I have missed the price action as this glitch kills my confidence. I get scared for a while. I am not sharing this with support but here so your team can collectively look at this issue.
My purpose of posting this is just to help Upstox improve this. Hence, I am recording my screen rather than trading as a fix will be beneficial for me in the long run.
Here you can see, when tv.upstox.com fails to modify, it doesn’t get modified on pro.upstox.com too.
The moment after refresh when the button gets fine, it syncs with pro.upstox.com.
Update: I had a call with some people from Upstox yesterday.
First of all, I really appreciate the professional support! They were very helpful and were ready to understand the problem.
I have tried the button today and it’s working very smoothly. I don’t know if they have fixed it or its because of less number or order frequency today but it’s working smooth.
Incase I face this problem again, I will raise it here.
Together, we as a Community can make Upstox the best!!!