Not able to place order for Sensex options

Trading
1

I tried to place a buy order for 64200 PE option in sensex expiring on 1st September but I got the error Failed
Failed: EXCHANGE: NON-COMPLIANT CLIENT CODE : 17xxxx

SENSEX 64200 PE
BFO 01SEP23
16.35
-12.85 (44.01 %)
Product
Delivery
Quantity
0/10
Order ID
230830000635751

Failed
Failed: EXCHANGE: NON-COMPLIANT CLIENT CODE : 17xxxxx

Try Placing Again
Last Updated
03:16 PM

Why is this happening? Do I need to update my account or add something?

2

Hi @abhips,

Welcome to the Upstox community!

Could you please help us with your UCC so that we can look into this in detail?

Thanks.

3

My customer id is 172297.

4

@Ushnota Can you please take a look

5

Hi @abhips,

Our team is already looking into it and will get in touch with you soon.

Thanks.

6

This issue was fixed by the Upstox team by enabling F&O orders in Sensex.

1 Like
7

We are glad to hear your issue has been solved.

For any other queries, do not hesitate to reach out.

Thanks!

8

Hi,
I am also trying to place an order in sensex but I got the below error
Failed: EXCHANGE: NON-COMPLIANT CLIENT CODE. Its being 3 days I am waiting for this error to get resolved.
User id is 42BUSZ
UCC is 12081800

9

Hi @SUNIL_18962229,

May I know your ticket ID?

10

Hi,

9213458

Regards,
Sunil Babu

11

Thanks for sharing your ticket ID. We will check this and get back.

12

Hi @SUNIL_18962229,

This is resolved. Please check and let us know, thanks.