Unable to trade in sensex option

When trying to buy any options on sensex or bankex option chain, there is no error shown and nothing happens… it displays the window for placing the order but post submit button, nothing happens. Can someone from upstox look into this? My user ID is 69AX5Z.

Hey @Praveen_Kapruwan, we tried connecting with you but the call went unanswered.

To fix this, please reinstall the application and follow the instructions given at uptx.to/TBS

If the problem persists, raise a ticket at uptx.to/tikt & attach a screenshot/short video of the problem you are encountering.

We’ll investigate and get back to you on priority.

I use web… their number is probably appearing as spam… can you pls call again and confirm the number from which you are calling as the problem still persists. Yesterday evening I contacted on the chat also and I was told that it is resolved; however, its not. Please assist in resolving.

Would appreciate if the same can be resolved within next half an hour

Hi @Praveen_Kapruwan ,

We have arranged a call for you. Someone from our team will reach out to you soon.

Its resolved… appreciate the assistance

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