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Product Updates
1

Upgrade to Upstox Plus — your all-access pass to a world others only dream of.
Fast execution. Advanced insights. Special rates. VIP treatment.

Here’s everything you get with Upstox Plus:

:key: Advanced Access
Plus traders enjoy privileged access to advanced features:

  • TBT Market Order Insights: See the likely trade price and reduce slippage.

  • Demand & Supply 20: Upgrade from 5 to 20 levels for a complete market view.

  • One-Time Trade (Chart 360): Execute trades instantly without delay.

  • Seconds Timeframe (Chart 360): View ultra-detailed charts with 1, 5, and 15-second timeframes.

:money_with_wings: Special Rates

Unlock reduced brokerage, interest, and charges:

  • Margin Trading & Pledge: Borrow up to ₹1 lakh via MTF at ₹20/day per ₹50K and Margin Pledge at 16% interest.

  • Strategy Builder Orders: Place 2-leg orders for ₹30, 4-leg orders for ₹60 — save 50% on brokerage.

  • Fund Transfers: Enjoy FREE net banking and instant withdrawal services.

  • UpLearn: Access expert-led courses on technical analysis, options trading, and more — free courses worth ₹1500.

:high_voltage: Priority Services

Enjoy faster service and exclusive treatment:

  • Order Execution: Get priority order execution via a dedicated exchange line.

  • Dedicated Customer Support: Receive priority responses to your queries.

:money_with_wings:Plus Pricing

  • Upgrade to Upstox Plus for FREE

  • You’ll be charged a revised brokerage of up to ₹30 per executed order, as per our Plus Pricing.

  • Please refer to our Terms & Conditions and FAQ section for more details.

Ready to leave the rest behind? Upgrade to Plus here.

The Upstox Plus Plan is currently only available on Android devices.

2

Hi, despite using Strategy Builder for a 2-legged order, I am being charged 30 rupees per order. I had raised a request for the same, but I haven’t received any reply, and it has been over 13 days.
my ticket was #9379044

3

@Nikhil_Mehta - Have taken a note of your ticket ID. Will check and get back to you, thanks.

4

Hi @Ushnota

If we upgrade to plus, can we rollback to normal account at a later date. If yes, after how many days?

Could you please elaborate more on the following?

    • One-Time Trade (Chart 360): Execute trades instantly without delay. How is this different from Chart360 available on mobile and desktop?
    • Order Execution: Get priority order execution via a dedicated exchange line. How is this different from normal execution?

cc: @MohitGolecha

5

@Nikhil_Mehta - Your ticket ID 9379044 is now resolved. Please check and let us know, thanks.

6

Hi,
Actually it hasn’t. I had reverted to original email where I mentioned that I had checked the ledger as well and I have been charged 30rs per order for 2 legged order (charged 60 in total instead of 30rs) and there were 4 legged order as well (should have been charged 60 in total but charged 120). The positions that were opened were done via strategy builder.
Thanks.

7

adding more details here
Below is the list of trades done on 30th april. the total brokerage was charged 240rs + gst. However, the 6 trades were done via strategy builder and placed as 2 legged order and 4 legged order.
I should not have been charged this much. also is there a way to check which orders were placed via builder? currently I am noting this manually.
Thanks.

8

Hi @Nikhil_Mehta,

Could you update these above details in your existing ticket ID 9379044 so that I can ask the team to track this? Thanks.

9

Done. thanks.

1 Like
10

I got a generic email explaining about the types of charges. It did not explained why I was charged 30rs per order for 4 and 2 legged orders placed via strategy builder. Please check with the team.

11

Sure, @Nikhil_Mehta. I’ll pass this on to the relevant team.

12

Hi. Again I received the same generic message telling me how to read ledger report and what are the different types of charges. Could you please escalate this internally to someone who can read and understand my issue which I had described in a very simple and easy to understand language along with examples.
I have placed a lot of orders via builder since I raised this query and would like you guys to return the excess brokerage amount charged to me along with the GST.
And pls ask your team to stop sending general replies. If any issue, pls call me on my registered number.
Again summarising the issue - since I had placed multi legged orders via builder I should have been charged 15rs per order instead of 30rs.

13

Based on the trade report, i have placed 46 orders via builder from 16june to 2jul. i should have been charged 46*15rs = 690rs + gst as brokerage. i have been charged twice of that. so kindly ask your team to check the charges themselves and return the excess.

14

I’ve asked the team to give you a call regarding this, @Nikhil_Mehta. Thanks.

15

Do you have any update on this? Haven’t received any call. i have raised the original issue on 17th - been 20+ days and no proper response or even acknowledgement of the issue yet.

16

Hi @Nikhil_Mehta,

Sorry to hear you haven’t received a call yet. Let me check with the team and ask them to give you a call. What time today would be good?

17

anytime between 12pm to 6pm works for me

1 Like
18

@Nikhil_Mehta -

Our team reached out to you regarding this. Thanks.

19

Thanks, based on the conversation, I have asked them to reconcile all the trades that have been executed since 17 june till today. Refund the excess brokerage charged on the multi-legged orders placed via the strategy builder.
I received one file, which consists of the trades done on 30th June only. As discussed on that call, more than 90% of the trades I have placed since 17 june are done via multileg orders through builder. Kindly refund the excess brokerage for all such trades once you fetch those trades.

20

@Nikhil_Mehta -

The relevant team will be in touch with you, thanks.