Thanks Ushnota, I have received the order logs from 18th June. However, could you please ask the team to answer the original query (brokerage not charged at a discounted rate). The order logs seem to explain what I have been telling. Kindly ask the team to provide the correct calculation - total brokerage charged, the discounted brokerage that should have been charged, and the brokerage refund i should be getting (along with GST).
Also, pls fix the issue ASAP, i don’t want to raise this query every day. It should, by default, charge the discounted brokerage. As I am still being charged non non-discounted price for multi-legged orders.
Will let the relevant team know, thanks.
Hi Ushnota, I received the mail saying i have not placed a single order via builder (that is clearly not true as i know what i did).
They stated that the order type is NRML and therefore not placed via the builder. I believe that would mean delivery vs MIS type. Here are the points to be noted.
- NRML means delivery vs MIS
- check the timings. these are exact timings matching the seconds, which is humanly not possible to place (4 orders cannot be placed manually at the exact time, as there would be a delay of a second or two)
- check the ‘order source’ column which explains this. Examples: “JCS_1_BY_4_1751515496374, JCS_2_BY_4_1751515496374, etc” This denotes I believe 4 orders placed via the builder. There are more such examples
- I know I placed the orders via the builder.
Check with someone senior and get it resolved by today.
Next time, maybe I need ot record a video while placing orders to prove? This is becoming painful. If this is not resolved by EOD today, will need to go back to the basic plan. Kind of tired of the premium client support here.
cc - @MohitGolecha
Let me check this out today and get back to you once I know the issue here
Sure.
Just to summarise - since 17 June, most of the options orders I have placed have been placed via strategy builder and were mostly 2 or 4-legged. I should have been charged 15rs per order, but was charged at 30rs.
I checked all the reports- Ledgers, Bills, and contract notes, but there is no way to figure out if the order is placed via the strategy builder or not. So I was manually taking notes of all these. (I also verified this via order placement time (orders placed together have the same timestamp. The ones not placed via builder have a 1-2 sec difference as they were manually placed one after the other.
I received the order log from Upstox and see there is a column named ‘order source’ which I believe can answer the questions I have.
The support team took 20+ days to understand my issue and replied that in that file, the rows have order type as NRML and hence not placed via the strategy builder. This understanding of your support team is incorrect, as those should reflect normal vs MIS orders and not the source of orders.
My ask is -
- Add the order source (via platform, api, or builder, etc) to reports that a user can also access.
- Aggregate all the orders (2-legged and 4-legged) I placed via the builder and refund the excess brokerage charged, along with taxes.
- Fix the issue so that I don’t have to manually raise this each time I place the order.
Have taken a note of it and raised this internally. Thanks for your patience.
Any update on this? @MohitGolecha @Ushnota
Our team has reached out to you via DM regarding this. Thanks.
yeah and the “team” just said they are looking - something they have been doing since last 25 days. tired of following up with multiple teams here to get this basic query resolved. This is not something your client should be doing right?
no proper response other than “will forward to relevant team”