Thanks Ushnota, I have received the order logs from 18th June. However, could you please ask the team to answer the original query (brokerage not charged at a discounted rate). The order logs seem to explain what I have been telling. Kindly ask the team to provide the correct calculation - total brokerage charged, the discounted brokerage that should have been charged, and the brokerage refund i should be getting (along with GST).
Also, pls fix the issue ASAP, i don’t want to raise this query every day. It should, by default, charge the discounted brokerage. As I am still being charged non non-discounted price for multi-legged orders.
Will let the relevant team know, thanks.
Hi Ushnota, I received the mail saying i have not placed a single order via builder (that is clearly not true as i know what i did).
They stated that the order type is NRML and therefore not placed via the builder. I believe that would mean delivery vs MIS type. Here are the points to be noted.
- NRML means delivery vs MIS
- check the timings. these are exact timings matching the seconds, which is humanly not possible to place (4 orders cannot be placed manually at the exact time, as there would be a delay of a second or two)
- check the ‘order source’ column which explains this. Examples: “JCS_1_BY_4_1751515496374, JCS_2_BY_4_1751515496374, etc” This denotes I believe 4 orders placed via the builder. There are more such examples
- I know I placed the orders via the builder.
Check with someone senior and get it resolved by today.
Next time, maybe I need ot record a video while placing orders to prove? This is becoming painful. If this is not resolved by EOD today, will need to go back to the basic plan. Kind of tired of the premium client support here.
cc - @MohitGolecha
Let me check this out today and get back to you once I know the issue here
Sure.
Just to summarise - since 17 June, most of the options orders I have placed have been placed via strategy builder and were mostly 2 or 4-legged. I should have been charged 15rs per order, but was charged at 30rs.
I checked all the reports- Ledgers, Bills, and contract notes, but there is no way to figure out if the order is placed via the strategy builder or not. So I was manually taking notes of all these. (I also verified this via order placement time (orders placed together have the same timestamp. The ones not placed via builder have a 1-2 sec difference as they were manually placed one after the other.
I received the order log from Upstox and see there is a column named ‘order source’ which I believe can answer the questions I have.
The support team took 20+ days to understand my issue and replied that in that file, the rows have order type as NRML and hence not placed via the strategy builder. This understanding of your support team is incorrect, as those should reflect normal vs MIS orders and not the source of orders.
My ask is -
- Add the order source (via platform, api, or builder, etc) to reports that a user can also access.
- Aggregate all the orders (2-legged and 4-legged) I placed via the builder and refund the excess brokerage charged, along with taxes.
- Fix the issue so that I don’t have to manually raise this each time I place the order.
Have taken a note of it and raised this internally. Thanks for your patience.
Any update on this? @MohitGolecha @Ushnota
Our team has reached out to you via DM regarding this. Thanks.
yeah and the “team” just said they are looking - something they have been doing since last 25 days. tired of following up with multiple teams here to get this basic query resolved. This is not something your client should be doing right?
no proper response other than “will forward to relevant team”
@Ushnota @MohitGolecha - As per the discussion with Mohit, around two weeks ago, he said that there is an internal issue with order tagging, and he agreed that strategy builder multi-leg orders are not being charged at the discounted brokerage. This was supposed to be resolved last week, but I am not sure. Could you please update me on this? Is this issue resolved? Have you processed the brokerage reversion as discussed?
You’ll have the refund reflected in your account by end of this week. Its already processed
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@MohitGolecha @Ushnota - Nope. As replied in the other thread, not only i haven’t received the refund of the excess brokerage charged, but I am still being charged double brokerage for multi-leg strategy orders via the builder. It has been almost two months without resolutions.
@Ushnota @MohitGolecha please check and reply on the above. tbh i am now super frustrated with the kind of support i am getting. no proper resolution, no proper resonse even in case of followups. no ETA - been almost two months. there is hassle of moving stocks from one demat to other else i would have used z.ero.dha.
@shrini - pls look into this - no resolution
@MohitGolecha @shrini @Ushnota - Any update? been 2 months for this, so basic yet so important issue. Do you not check the basic features you are promising before rolling out a live version? i will try to make this post more visible to people so that they would not mislead by these so call features which are in reality not available as of now.
Hi @Nikhil_Mehta,
Totally understand your frustration. We are actively working on it and will get back to you with an update tomorrow. Appreciate the patience.
That’s so sweet of all of you. How much more patient do I need to be? If there is an ETA, please let me know, not for an update, but for resolution. It would be easier for me to be more patient. I have also spoken to Mohit yesterday; he said he would fetch the order logs by the end of the day, but still, nothing has been done as of now. At this point, I feel like an employee of your company chasing internally, rather than a client.
As I spoke to you yesterday, we’re on it and will be done in a couple of days. Be rest assured that we are not taking this lightly or on the sidelines
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Can you refund the excess brokerage charged till now, as you have told in previous posts? You told me earlier that the refund has been processed. May I know why you informed me this when, in reality, there was no refund process initiated from your end?
This is what your reply was: “You’ll have the refund reflected in your account by end of this week. Its already processed”
pls explain this. @MohitGolecha @shrini @Ushnota