Unable to place order for Mutual Fund

I have an Upstox account which I created more than a year ago. I have invested in some stocks, but never in Mutual Funds before. Recently I decided to place a one time order in a mutual fund, but at the final step I encountered an error that read - “Your order couldn’t be placed as your Upstox mutual fund account is not yet opened with exchange. [143]”. I checked all the account settings but there isn’t any activation button for mutual funds specifically. And my account is not deactivated either because I bought shares just yesterday. Below is a screenshot of the error -

Hi @oceanic_blue ,

Could you please share your UCC or ticket ID with us so that we can check this? If you don’t have a ticket yet, you may raise it here: https://uptx.to/tikt Thanks.

I have opened a ticket for it, here’s the ticket ID: #8224339.

Hi @oceanic_blue ,

Thank you for sharing the ticket ID with us. We will check and get back to you with an update.

Same issue with my account as well" your order couldn’t be placed as your upstox mutual fund account is not yet opened with exchange"

Hi @laxman_prasad_somara ,

Could you please share your UCC or ticket ID with us so that we can check this? If you don’t have a ticket yet, you may raise it here: https://uptx.to/tikt Thanks.

ticket ID - 8275153
ticket ID - 8275173
Raised tickets twice but the issue is same

Hi, I’m facing the same issue.
Here is my ticket ID - 8287134

Kindly resolve the issue at the earliest

Hi @laxman_prasad_somara and @Nikhil_Jaiswal ,

Thank you for sharing the ticket ID with us. Rest assured, we will get this checked and update you soon.

Can I know why I am unable to pay the mutual fund or should I use the different app for Mutual funds? Still the issue is not resolved

Hey @laxman_prasad_somara ,

we understand the significance of this to you. Rest assured, we are diligently working on your concern and will update you as soon as possible. In the meantime, we appreciate your patience.

It’s been a week and it’s still not yet sorted ,how can I trust you guys in future if anything wrong with the app

Hi @Nikhil_Jaiswal,

Your registered bank’s IFSC code need to be updated. Please raise a bank addition request accordingly. For more info, refer our latest email sent on your registered email id. Thanks.

Hey @laxman_prasad_somara,

Your bank details need to be updated online. You’ll need to submit a bank addition request to update the correct details in our records. Follow the steps provided here: How do I Change/Add new bank in my Upstox account? - Upstox Help Center to initiate the process. For further details, kindly refer to our email sent to your registered email id. Thanks.