Tv.upstox.com is not loading

General
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Hello upstox team,

tv.upstox.com is showing loading state.

can you please fix it ASAP. i tried on different browsers and laptop too.

Thanks

1 Like
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@shanmu can you help on this.

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Hey @Anand_Kumar , upon checking, our web portal is currently operating without any issues. However, the issue may be localized at your end. To tackle this issue, follow these steps outlined here: Troubleshooting steps for the web portal - Upstox Help Center If the problem persists, could you please share your UCC ID here.

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Hello @Vaibhav_Naik @shanmu

The issue was resolved at around 9:20-9:25am.

The issue started at around 11pm yesterday.

Since i had tried with multiple laptops , tablet and browser, so i believe it was not local issue.

Check your logs to find the bug.

The chart would load for a fraction of second with disclaimer popup then we get loading icon forever.

Thanks.

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Hi @Anand_Kumar ,

can you please share your UCC ID with us? It will help us to investigate this better.

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@Vaibhav_Naik

UCC is 5SALLE.

Thanks

1 Like
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Hey @Anand_Kumar,

Thanks for sharing your details. Upon checking, the issue you experienced was due to yesterdayā€™s production deployment. We have rolled back the changes, and it is now working fine.

If you encounter any further issues, please let us know.

1 Like
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I am facing the exact same issue. I tried in laptop, tablet and phone in desktop mode or desktop view.

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Hi @Neeraj_Bhardwaj , we apologise for the inconvenience caused. Please follow these steps outlined here: Troubleshooting steps for the web portal - Upstox Help Center If the problem persists, could you please share your UCC ID here.

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I also facing same issues
Please fix itā€¦

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Hey @Mohammed_Shafeen,

Thanks for connecting with us.

Upon checking, we are currently operating without any issues. However, the issue may be localized to your end. To tackle this, letā€™s start by clearing the app cache & also try with these troubleshooting steps as mentioned here: Troubleshooting steps for Upstox app - Upstox Help Center

If issue persists, please raise a ticket at: https://uptx.to/tikt and weā€™ll get back to you promptly.

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Hey @vishalchawda

I have done all the given step and the issues is not solved
Since i had tried with multiple laptops , tablet and browser, so i believe it was not local issue.

Check your logs to find the bug.

And my UCC ID is 4BAHW4

The chart would load for a fraction of second with disclaimer popup then we get loading icon forever.

Thanks.

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Thanks for sharing your UCC ID, @Mohammed_Shafeen

We have arranged a call for you. Someone from our team will get in touch with you.

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Ok @vishalchawda

Please fix this issue

Itā€™s been days since I have suffering from this issue. I canā€™t even trade properly with this.

Please resolve this ASAP

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Hey @Mohammed_Shafeen,

Our team tried calling you, however, couldnā€™t get through. Could you please let us know a good time to reach out to you?

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Hello @vishalchawda

Please call now

your call got disconnected before I got reach my phone

Please try once more ā€¦

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Thank you for resolving the issue i faced
Thanks for being with me throughout the process

1 Like
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Pleasure to assist you, @Mohammed_Shafeen

Feel free to connect back with us in case you need any assistance in future.

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In My IPad 10th gen Safari is not opening tvupstox.comā€¦
In other tab it open without any problem
I already tried the way you shared in hereā€¦it wont help
Plz fix this

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My user id is 4UACNC