Hello upstox team,
tv.upstox.com is showing loading state.
can you please fix it ASAP. i tried on different browsers and laptop too.
Thanks
2 Likes
@shanmu can you help on this.
Hey @Anand_Kumar , upon checking, our web portal is currently operating without any issues. However, the issue may be localized at your end. To tackle this issue, follow these steps outlined here: Troubleshooting steps for the web portal - Upstox Help Center If the problem persists, could you please share your UCC ID here.
Hello @Vaibhav_Naik @shanmu
The issue was resolved at around 9:20-9:25am.
The issue started at around 11pm yesterday.
Since i had tried with multiple laptops , tablet and browser, so i believe it was not local issue.
Check your logs to find the bug.
The chart would load for a fraction of second with disclaimer popup then we get loading icon forever.
Thanks.
Hi @Anand_Kumar ,
can you please share your UCC ID with us? It will help us to investigate this better.
1 Like
Hey @Anand_Kumar,
Thanks for sharing your details. Upon checking, the issue you experienced was due to yesterdayās production deployment. We have rolled back the changes, and it is now working fine.
If you encounter any further issues, please let us know.
1 Like
I am facing the exact same issue. I tried in laptop, tablet and phone in desktop mode or desktop view.
Hi @Neeraj_Bhardwaj , we apologise for the inconvenience caused. Please follow these steps outlined here: Troubleshooting steps for the web portal - Upstox Help Center If the problem persists, could you please share your UCC ID here.
I also facing same issues
Please fix itā¦
Hey @Mohammed_Shafeen,
Thanks for connecting with us.
Upon checking, we are currently operating without any issues. However, the issue may be localized to your end. To tackle this, letās start by clearing the app cache & also try with these troubleshooting steps as mentioned here: Troubleshooting steps for Upstox app - Upstox Help Center
If issue persists, please raise a ticket at: https://uptx.to/tikt and weāll get back to you promptly.
Hey @vishalchawda
I have done all the given step and the issues is not solved
Since i had tried with multiple laptops , tablet and browser, so i believe it was not local issue.
Check your logs to find the bug.
And my UCC ID is 4BAHW4
The chart would load for a fraction of second with disclaimer popup then we get loading icon forever.
Thanks.
Thanks for sharing your UCC ID, @Mohammed_Shafeen
We have arranged a call for you. Someone from our team will get in touch with you.
Please fix this issue
Itās been days since I have suffering from this issue. I canāt even trade properly with this.
Please resolve this ASAP
Hey @Mohammed_Shafeen,
Our team tried calling you, however, couldnāt get through. Could you please let us know a good time to reach out to you?
Hello @vishalchawda
Please call now
your call got disconnected before I got reach my phone
Please try once more ā¦
Thank you for resolving the issue i faced
Thanks for being with me throughout the process
1 Like
Pleasure to assist you, @Mohammed_Shafeen
Feel free to connect back with us in case you need any assistance in future.
In My IPad 10th gen Safari is not opening tvupstox.comā¦
In other tab it open without any problem
I already tried the way you shared in hereā¦it wont help
Plz fix this
My user id is 4UACNC