Request Refund for ₹118 AMC – Account Was Promised Lifetime Free

General
1

Hi Upstox Team,

I noticed a charge of ₹118 as AMC on my account. While I understand that your policy may have changed earlier this year, I opened my account under the clear promise of a lifetime free plan with no AMC.

Based on this, I believe I should not have been charged under the new policy, as it goes against the terms under which I signed up.

I kindly request you to look into this and issue a refund for the AMC charged. I’ve been happy with the platform and hope this can be resolved fairly.

Thanks for your support,
Manoj

2

@MANOJ_10559525 - Please share your UCC.

3

Hi @MANOJ_10559525 @Ushnota

I opened my account in 2020 when the delivery trades were promised as free for lifetime, but AMC was applicable for our account. while for the newer accounts the delivery trades is having brokerages while there is no AMC for the account.

But due to this new policy the older account like mine is facing brokerages + AMC now, I dont think this is fair.

Please either remove the AMC or the brokerages, paying both is not fair for older accounts.

4

My UCC is 3TAXS5

5

Same is happening with me upstox deducted 275 rs from my upstox wallet as AMC but at the time of account opening they promised me No AMC. Its totally wrong.

6

What’s your UCC, @CE5464?

7

Hi @Ushnota
Yes its CE5464

8

Hi @Ushnota,

I noticed a charge of ₹118 as AMC on my account. While, I opened my account under the clear promise of a lifetime free plan with no AMC.

Based on this, I believe I should not have been charged under the new policy, as it goes against the terms under which I signed up.

I kindly request you to look into this and issue a refund for the AMC charged.

I hope you will me for this..

Thanks,
Alok