Poor customer support (Segment activation pending since 72 hours )

General
1

Hi Upstox Team,

Just wondering, how long does it usually take to activate a segment on your platform? My profile says it’s activated, but when I try to trade commodities, I keep getting a “client inactive” message. Every single time.

Your support team has been super consistent , they keep sending the same templated replies and tell me to “read the above information.” Very helpful, thanks.

So, how long should I wait for this simple activation to actually work? Would be nice to know so I can plan my trades instead of playing the waiting game.**
TICKET ID 9610294
**
~
Ravikiran

2

@RAVIKIRAN_1170443 - Will check your Ticket ID and get back to you.

3

Hello Team,

Still waiting for your response on the ticket. Not even a formal reply is received till date. Forget about solution but at least acknowledge the email

4

@RAVIKIRAN_1170443 - Will check this with the relevant team and ask them to respond, thanks.

5

@RAVIKIRAN_1170443 - This is closed. Please check now, thanks.