Segment not activated

I have applied for segment activation (Equities and derivatives) on my demat account on 13Dec 2023, but it has been more than 3 weeks it has not been activated.
I cannot sell my holdings. When i try to sell shares I get error. Please help to resolve my issue.

Hey @JaskaranSingh,

Could you please raise a ticket here:, and share the ticket number with us. This will facilitate further investigation and help us address your query effectively. Thank you.

I have raised ticket #8224752

Hey @JaskaranSingh,

Thank you for sharing your ticket ID. We are looking into this and our team will get in touch with you soon to talk about this in detail.

1 Like

Please solve my issue

Update : My issue was resolved by doing kyc (cvl kra) :+1:

Hey @JaskaranSingh,

Thanks for the update. Let us know if you require any further support. We will get in touch with you on priority.

hello my account id is 887744 i have done my kyc and my segments are showing active. but when i sell my holdings it is showing an error like " your segments are not active". i have raised ticket as well kindly help me on this my ticket id is - 8270904.

my segments are active as per this record.

Hello @sakshivishnoi26,

Welcome to the Upstox community! Thank you for sharing your details with us. We will check this and get back to you with an update shortly.