Off-Market Mutual Fund transfer not showing in MF portfolio of receiver

General
1

Hi,

I have transferred Mutual Funds to another Upstox Demat account. The Units are debited from my account and reflected in my Mutual Funds portfolio and the units are not showing in the receivers account Mutual Funds portfolio but they showing in their Holding report. My executaion date was 13/01/2026 but still the transfer is not successful. I have raised the Ticket also but still not resolved, my ticket number is 9734128. There is no proper response for my ticket, kindly resolve my issue.

2

@BALAJI_6014406 - Your Ticket ID is being checked and Iā€™ll get back to you soon on this, thanks.

3

@Ushnota Thank You for the Response. Please consider my issue with priority. Will be waiting for the update.

4

@Ushnota Hi, Any update. I didnā€™t get any update from your team.

5

@BALAJI_6014406 - Yes, your ticket is now closed. Please check, thanks.

6

@Ushnota- Still my issue is not resolved. How the ticket will be closed without resolving the issue. And I didnā€™t get any mail regarding the closure of the ticket. My Mutual funds are stuck, my issue is not resolved and the ticket is closed without my concent. So, What should I do now???

7

@BALAJI_6014406 - You can either respond to the same ticket or raise a new ticket and share the Ticket ID with me.

8

@Ushnota- I have raised a new ticket and the Ticket Id is 6294.

9

Noted.

10

@Ushnota- Any Update? Please tell me the status of my Mutual Funds.

11

@BALAJI_6014406 - Once I have an update from the relevant team whoā€™s checking this, Iā€™ll let you know.

12

@Ushnota- I have got call from yout team to raise new ticket from Target/Receiver Demat account regarding the issue. I have raised the ticket and the ticket id is 10345. Please check this.

13

@BALAJI_6014406 - Will let them know.

14

@Ushnota- 10345 ticket also closed. Please check ticket 12437.

15

@Ushnota- My issue resolved. Thank You.

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