I opened my CDSL account on upstox and it was created on Easiest. Now my cdsl account with upstox is showing Easiest but its not showing any Easiest options such as ‘setup’ and ‘edit trusted accounts’ or any options that should be available for Easiest account. Please kindly look into it.
I also raised the ticket and its been 5 days and not a single update to words it, I hope this will resolve ASAP.
My ticket ID - 9184767.
Welcome to the Upstox Community!
Thanks for sharing your ticket ID. We are already looking into it and will get back to you soon with an update.
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This is done. Please check and let us know, thanks.
I have the same issues. I also raised the ticket. By default i would assume these options should be enabled. Ticket No : 9234672
No one helps in upstox. It just drags. Very poor customer experience. I have the same issue as described. Cdsl easiest is what it shows but the same options are missing. No one bothers to respond
Ticket id 9234689
Hi @Biju_1032798,
Sorry to hear about your experience. Let me check your ticket ID right away and get back to you, thanks.
Please help resolve on priority
Will this be checked and responded by a competent person? Someone who is handling and i dont want to name here, hasnt even understood and is responding requesting to register for easiest in cdsl portal for them to approve. They havent even read that with easiest enabled these options lie setup etc are missing. Please have this looked and acknowledged. My issue is exactly the same as reported in the screenshot in this forum which seems to be resolved
Your ticket ID 9234672 is already being looked into. Appreciate your patience, thanks.
This is done. Please check and let us know, thanks.
Thanks. I can see this is resolved now. Thank you
Hello, would you have an update on this pls.
This is being checked. Will let you know as soon as I have an update, thanks.
Thanks my issue is resolved.
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Hello, I received the response to this ticket asking me to verify if BO_ID is setup correctly. I do have that and have shared the response. Please note, I cannot keep chasing and monitoring this on a daily basis. Please assign this to a competent person. Like the way its resolved for some other users here, please have it looked. I hope the issue is firs understood like the way its detailed in this post already. Please help solve on priority. Its already 2-3 weeks. Regards Biju
Let me check this and get back to you, @Biju_1032798. Thanks.
Hi @Biju_1032798,
This is a CDSL issue. Our team has got in touch with CDSL regarding this today. Will let you know once we have an update, thanks.
Today I received a response that the account is registered as easi and not easiest. I had clearly sent the screenshot that the account is registered as easiest already. I am not sure if upstox needs to approve something as i never received the approved not or PIN which is the usual process. Yet again I feel that someone who is looking doesnt know how it was resolved for others in this post. kindly have someone who has resolved this in rest of the post look. it seems straight forward.
Hi @Biju_1032798,
I understand your frustration. I’ve raised this internally and the team is looking into it. Allow me some time to get back to you, thanks.
Would you kindly update on the progress on this please.