Improve order execution speed, add some feature for scalper and wrong P&L calculation

General
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1

I am a scalper, to me timing is very important . When i place or exit a order it take upto 2-3 seconds to execute. And i request you to add some feature for scalper. Their are some other broker which have features for scalper , but i don’t have trust on them. I have only trust on UPSTOX.

Recently on 29 jan i have place a order in nifty call option with 75 quantity but it P&L calculation i was showing 150 quantity. I have faced this issue so many times, please resolve it as soon as possible.

2

Order execution is composed of multiple pieces - sending the order to the exchange, the order getting matched against available quantity-prices, etc. If you aren’t using a market order or are trading something slightly illiquid, you won’t get instantaneous execution. Can you provide your UCC and specific transaction you are referring to?

3

When I try trade your web platform and click buy at market order. it will process for few seconds and then execute. no other broker does this. In other brokers, as soon I click buy button. It immediately executes the trade without a second delay. Your mobile app is fast but your web platform is worst of all brokers. Kindly Look into it before you loose all traders.

4

We truly appreciate your feedback and understand how important speed is for order execution, especially for active traders.

Our team is actively working on improving execution speed on the web platform to ensure trades are processed as fast as possible, similar to our mobile app. We’re already identifying ways to optimize this further.

Would you be open to sharing more details, such as the specific market segment (Equity, F&O, MCX) and time of execution? This will help us pinpoint the issue and work towards a faster, seamless experience for you.

Your input is invaluable, and we’re committed to making the Upstox web platform as fast and efficient as possible.

5

I do trading in FnO. It’s not about 1 specific time. Anytime during market hours if I press buy button and confirm order it takes 2-3 seconds for execution. By that time, Price moves a lot. Web platform should be fast enough and also please give option to enable Killswitch via API. Many traders would opt your platform. Your competition Dhan broker is already providing the same.

6

@Nandi_Trader - We ask for the specific order information any time we receive this feedback because we are fully aware of the importance of speed. Upon inspection, many cases of perceived slow execution are often determined to be due to the following:

  1. A market order is placed on a thinly traded security, so it takes time to fulfill on the exchange side.
  2. A limit (or conditional order) is placed and that is causing a delay on the exchange side.
  3. The customer isn’t using wifi but rather a slow cell connection creating a disruption.

However, if what you are observing is an issue, the only way we will get better is by understanding details. With the order information, we can tell you if it is in fact taking 1+ seconds to send the order from the web to the exchange or if that is happening with milliseconds and the delay is on:

  • the order matching side (this is something that no broker can improve)
  • confirmation of fulfillment (in which case there was minimal time-related slippage)
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