Iam unable to buy & sell future options

Hi, iam unable to buy / sell options in my account . Iam getting 16535 not a valid account number. Please help me to resolve this issue Asap

Hi @Makanth,

The rejection is from the Exchange and it could be because of KYC validation pending.

Please check this article and follow the steps carefully to complete the KYC validation: What is the process to verify KYC details (email and mobile number) registered with KRA? - Upstox Help Center

Once you raise a ticket, let us know the ID and we will get in touch with you soon.

Hi, ushnota,

Thanks for reply . But im unable to complete email verification as i m not getting otp for email. Could you please help for further process

Hi @Makanth,

Please note that the OTP is sent by KRA agencies via which you are trying to validate the KYC. You will have to raise this issue with the respective KYC agency.