Get a mail from upstox for temporary account deactivated

General
1

Hi @Ushnota

User id :4DCKNU

I received an email from upstox stating that account has been temporarily deactivated, even though i did not make any such request. I also received a letter from cdsl about freeze the account . I already raised a ticket (Ticket 9635080).

I already attached screenshot of both mail and cdsl letter in the ticket

Could you please investigate this matter as a matter of urgency? I have some holdings in the account and does not want to close it.

Thanks @Ushnota

2

@Naina_47859126 - Yes, itā€™s being investigated already. Iā€™ll come back to you with an update soon. Thanks.

4

Hi @Ushnota

Could you please provide an update on the issue with my account? Because my account is currently frozen, Iā€™m unable to sell my holdings, which is causing significant financial and distress.

If any KYC documents are missing, I can send them again right away.

I kindly request that this matter be resolved as soon as possible to prevent further impact.

Thanks @Ushnota

5

Hi @Naina_47859126 - Your Ticket ID 9635080 is closed now. Please check and let us know, thanks.

7

Hi @Ushnota

I check in still canā€™t login on my account and also I didnā€™t get any letter from cdsl about unfreeze my account

Thanks

8

@Naina_47859126 - Your account is already closed. We will reply to the ticket, thanks.

9

Hi @Ushnota But I donā€™t want to closed my account and if any kyc documents are missing then i can resend it why closed my and what happen to my holdings And what can I do now

10

Understood, @Naina_47859126. Let me check this and get back to you.

11

@Naina_47859126 - Will get this done. Have spoken to the team regarding this. You need to submit bank proof and bank addition form on email. The team will be emailing you shortly with all the details. Thanks.

12

Hi @Ushnota

I received an email from your team, but I have some doubts regarding the process. I mailed them yesterday for clarification but havenā€™t received a response yet

I mailed around 12 pm yesterday

Thanks

13

@Naina_47859126 - Will inform the team to get back to you on this. Thanks.

14

Hi @Ushnota

I havenā€™t received a response from your team yet.ā€

Thanks

15

@Naina_47859126 - Our team reached out to you now and explained this on call. Hope that clarifies things. Thanks.

16

Hi @Ushnota

Thank you for all your help. My account is active again, and I truly appreciate your continued support. Thank you for always helping me.

1 Like
17

Hi @Naina_47859126,

Thank you for your kind words. So happy it got sorted.

Happy trading :slight_smile: