Get a mail from upstox for temporary account deactivated

General
1

Hi @Ushnota

User id :4DCKNU

I received an email from upstox stating that account has been temporarily deactivated, even though i did not make any such request. I also received a letter from cdsl about freeze the account . I already raised a ticket (Ticket 9635080).

I already attached screenshot of both mail and cdsl letter in the ticket

Could you please investigate this matter as a matter of urgency? I have some holdings in the account and does not want to close it.

Thanks @Ushnota

2

@Naina_47859126 - Yes, it’s being investigated already. I’ll come back to you with an update soon. Thanks.